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Trend Micro, Inc.                                   September 10, 2010

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
                    Trend Micro(TM) Control Manager(TM) 5.0 
                          Build 1467 Repack 4                  
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~    
    
Contents
===================================================================
  1.  About Trend Micro Control Manager
  2.  What's New
  3.  Document Set
  4.  Recommended System Requirements
  5.  Installation
  6.  Post-Installation Configuration
  7.  Known Issues
  8.  Release History
  9.  Contact Information
  10. About Trend Micro
  11. License Agreement
===================================================================


1. About Trend Micro Control Manager
========================================================================
   Trend Micro(TM) Control Manager(TM) (TMCM) is a multi-tiered security 
   management solution that gives an administrator the ability to 
   control antivirus and content security software or appliances from
   a central location -- regardless of the program or the appliance's 
   physical location or platform. TMCM also allows the identification 
   of points of vulnerabilities and infections. It allows the 
   formulation of effective deployment and response plans.  


2. What's New
========================================================================
  Repack 4 resolves the following issue: 


  - The TMI service certificate does generate after September 2010.
    This completely prevents Control Manager 5.0 installation.
  ======================================================================
    Repack 4 resolves this issue so Control Manager 5.0 can install 
    correctly.
 

  The following features are available in version 5.0:

   2.1 Improved Reports and Report Templates
   =====================================================================
   a. Previous versions of Control Manager only had Trend Micro 
      predefined report templates. Users can now create their own
      report templates. 
   
   b. Control Manager 5.0 also provides an Ad Hoc Query feature, 
      allowing users to query information from the Control Manager
      database.


   2.2 Improved User Access Control
   =====================================================================     
   Control Manager 5.0 provides improved user access control 
   through the following ways:

   a. Customized account types allow administrators to specify 
      which Control Manager menu items users can access.

   b. Customized user accounts allow administrators to specify 
      which products/directories a user can access, as well as 
      specifying what actions the user can perform on products/
      directories to which the user has access.


   2.3 Improved Product Directory Management and Monitoring
   =====================================================================
   Control Manager 5.0 provides improved product management 
   and monitoring through the Product Directory. The 
   improvements are as follows:

   a. OfficeScan-like view for products with multiple clients

   b. Child Control Manager server managed products can be 
      managed by parent Control Manager servers

   c. Support searching for managed products or managed product 
      clients by name

   d. When moving managed products in the product tree access 
      rights can be maintained from the product's previous 
      location

   
   2.4 Intelligent Component Monitoring (Summary screen)
   =====================================================================
   Control Manager 5.0 displays only the components for products 
   a user has access rights and which are registered to Control 
   Manager. Previous versions displayed all components for all 
   products.


   2.5 Product License Deployment Support
   =====================================================================
   Control Manager now supports the deployment and re-deployment 
   of Activation Codes to managed products. Control Manager license 
   management supports the following: 

   a. Managed products can register their Activation Code (AC) to 
      Control Manager

   b. Control Manager administrators can view the status of all 
      ACs of registered managed products or ACs that other users input. 
      They also can see which managed products use the AC.

   c. Control Manager administrators can add new ACs and deploy 
      the ACs to selected managed products.

   d. Control Manager administrators can select a existing AC and 
      deploy the AC to selected managed products.

   e. Control Manager administrators can renew ACs and then deploy 
      them to related managed products that have used the AC.

   f. Control Manager administrators can delete ACs when the AC is 
      not used by any managed products or in the process of deploying 
      the AC.

   
   2.6 New Logging Enhancements
   =====================================================================
   a. Control Manager supports sending a log aggregation command to
      managed products. Managed products drop information you deem
      unnecessary and send the aggregated log to Control Manager.

   b. Log data retrieval that is similar to the ad hoc query function
      for reports. Customers can select which information they want to 
      view from managed products.


   2.7 Cascading Enhancement
   =====================================================================
   a. Control Manager supports Single Sign On between Parent Control 
      Managers and Child Control Managers.

   b. From Child Control Managers, OfficeScan clients display in 
      the Product Directory.

   c. OfficeScan client data is now sent to Child and Parent Control 
      Managers


3. Document Set
========================================================================
   The documentation set for this product includes:

   Readme.txt: Version enhancements, basic installation, known issues,
               release history

   Online help: Context-sensitive help screens that provide guidance
                for performing a task

   Installation Guide: Product overview, installation planning,
                       installation and configuration instructions, 
                       and basic information intended to get you 
                       "up and running"

   Administrator's Guide: Provides product overview, installation 
                          planning, installation and configuration
                          instructions, and guidance in using the 
                          product

   Tutorial: Provides walk through of Control Manager, from 
             installation to Control Manager usage, in a test 
             environment. 

   Knowledge Base: A searchable database of known product issues,
                   including specific problem-solving and 
                   troubleshooting topics.

   http://kb.trendmicro.com/solutions/


4. Minimum System Requirements
========================================================================
   Control Manager servers require the following on machines where 
   they install:

   4.1 Hardware Requirements
   ~~~~~~~~~~~~~~~~~~~~~~~~~

    Server
    ======

    CPU          Intel(TM) Pentium(TM) III Processor 600MHz or higher


    RAM          2GB RAM is minimum, 4GB RAM is recommended 


    Disk Space   790MB for Control Manager Standard

                 790MB for Control Manager Advanced

                 300MB for SQL 2005 Express (Optional)

                 20GB additional disk space for growing database(logs),
                 reports, and ActiveUpdate components(Patterns/Engines)


   4.2 Software Requirements
   ~~~~~~~~~~~~~~~~~~~~~~~~~

    Server
    ======

    Operating system    Microsoft Windows 2008 Server Standard 
                        Edition

                        Microsoft Windows 2008 R2 Server Standard 
                        Edition

                        Microsoft Windows 2008 Server Enterprise
                        Edition

                        Microsoft Windows 2008 R2 Server Enterprise
                        Edition

                        WOW, 64 bit architecture of Windows 2008 
                        Standard/Enterprise

                        WOW, 64 bit architecture of Windows 2008 
                        R2 Standard/Enterprise

                        Microsoft Hyper-V Server 2008 R2

                        Microsoft Windows Server 2003 Standard 
                        Edition SP1/SP2

                        Microsoft Windows Server 2003 Enterprise 
                        Edition SP1/SP2

                        Microsoft Windows 2003 Server Standard 
                        Edition R2 SP1/SP2

                        Microsoft Windows 2003 Server Enterprise
                        Edition R2 SP1/SP2

                        WOW, 64 bit architecture of Windows 2003 
                        Standard/Enterprise

                        Microsoft(TM) Windows(TM) 2000 Server SP3/SP4

                        Microsoft Windows 2000 Advanced Server SP3/SP4

                        VMWare ESX 3.0

     Web server         Microsoft Internet Information Server (IIS)
                        5.0 or higher

                        Microsoft Internet Information Server (IIS)
                        32-bit mode on WOW64 machine

     Database           SQL 2008 Standard SP1

                        SQL 2008 Enterprise SP1

                        SQL 2008 64-bit Standard SP1

                        SQL 2008 64-bit Enterprise SP1
						
                        SQL 2005 Express Edition SP1/SP2

                        SQL 2005 Standard SP1/SP2

                        SQL 2005 Enterprise SP1/SP2

                        SQL 2005 64-bit Standard SP1/SP2

                        SQL 2005 64-bit Enterprise SP1/SP2
	 
                        Microsoft Data Engine 2000 SP3/SP4
                        (Service Pack 4 is recommended)

                        Microsoft SQL Server 2000 SP3/SP4
                        (Service Pack 4 is recommended)
						
                            
    Older Agents
    ============

    Refer to the below URL to get agents supported by Control
    Manager:

    http://www.trendmicro.com/en/products/management/tmcm/evaluate/requirements.htm


    Management console
    ==================

    Browser   Microsoft Internet Explorer 6.0 or higher


    Others
    ==================

     Microsoft .NET Framework 2.0 (installed by CM) 

     VC2005 Redistribution (install by CM)
 
     Windows Installer 3.1 (installed/prepared by users) 

     MDAC 2.8 SP1 or above for SQL Express (installed/prepared
     by users) 
         
     Control Manager 5.0 requires the following role services 
     for IIS server on Windows Server 2008:
       - Static Content
       - Default Document
       - Directory Browsing
       - HTTP Errors
       - ASP.NET       
       - .Net Extensibility
       - ASP       
       - CGI       
       - ISAPI Extensions
       - ISAPI Filters       
       - Request Filtering
       - IIS 6 Management Compatibility



5. Installation
========================================================================
   Control Manager 5.0 supports either fresh installation or upgrading 
   from Control Manager versions 3.0/3.5. 

   Control Manager 5.0 does not support upgrading from 
   Control Manager 2.5

   For detailed information about installing or upgrading, see the 
   Trend Micro Control Manager Installation Guide or Administrator's
   Guide.


   NOTES:

   - Before installing Control Manager 5.0 ensure the following
     are installed on the server to which Control Manager installs:

     - Windows Installer 3.1

     - MDAC 2.8 SP1 or above for SQL Express

   - Before upgrading to Control Manager 5.0 or before migrating the 
     agents, Trend Micro highly recommends installing the latest 
     patches for ServerProtect and OfficeScan if your Control Manager 
     server manages these products. This is because there are some 
     Control Manager integration issues with unpatched ServerProtect and 
     Officescan servers.

     Visit the following Web sites to obtain the latest patches:

     - ServerProtect for Windows:
        http://www.trendmicro.com/download/product.asp?productid=17

     - ServerProtect for Linux: 
        http://www.trendmicro.com/download/product.asp?productid=20

     - ServerProtect for EMC Celerra: 
        http://www.trendmicro.com/download/product.asp?productid=19

     - ServerProtect for Network Appliance filers:
        http://www.trendmicro.com/download/product.asp?productid=18

     - OfficeScan:
        http://www.trendmicro.com/download/product.asp?productid=5 


   To install Control Manager:
                                                
   1. Register and activate the product and services

   2. Specify the Control Manager server file location and
      communication settings

   3. Choose and configure database information

   4. Set up root account and configure proxy server settings

   5. Configure notification settings

   6. Complete the installation

                  
                                                            
6. Post-Installation Configuration
========================================================================
   After successfully installing Control Manager, Trend Micro recommends
   performing the following post-installation configuration steps:

   1. Configure user accounts

   2. Download the latest components to enhance security protection

   3. Set notifications 
 
   For detailed information about performing these tasks, see the 
   Trend Micro Control Manager Installation Guide or 
   Administrator's Guide. 
                                                            

7. Known Issues
========================================================================
   Here are the known issues for this release:

   7.1 Installation
   =====================================================================
    1. Control Manager 5.0 installation will not be successful if
       MSDE is uninstalled without rebooting the server.

    2. Installing Control Manager with other servers or managed 
       products, such as a proxy server, domain controller, or 
       OfficeScan may lead to low performance.

    3. When installing Control Manager with Windows authentication, 
       the following two values are not allowed: 

       - localhost\Administrator 

       - 127.0.0.1\Administrator

    4. When installing Control Manager on 64-bit servers, CCGI 
       installation may sometimes not complete successfully. This is 
       due to an issue with a third-party tool. To resolve this issue, 
       manually uninstall CCGI and then reinstall Control Manager. 
       Refer to the Administrator's Guide for instructions.

    5. Control Manager 5.0 only supports simple mode for the database
       recovery module (Control Manager 3.5 supported bulk mode. The
       difference being that the database does not generate transaction
       logs anymore).   


   7.2 Reports
   =====================================================================
    1. Time criteria cannot be applied to data view columns that 
       include connection or component status information. For example: 
       "Pattern File Status", "Scan Engine Status" or the report 
       template "TM-Managed Product Connection/Component Status". 
       This is because Control Manager overwrites the connection and 
       component status information.

    2. The owner of a Schedule Report subscription changes according to
       the last person who modifies the report subscription.

    3. When installing Control Manager to a location other than the
       default installation path on Windows 2008 R2 environments, 
       Crystal Report viewer components do not install at the 
       specified location. 

       Crystal Report viewer components install under the default
       Control Manager installation path. 

    4. Reports generated using the "Active X" format cannot be 
       opened, when Control Manager is installed on Windows 2008 R2.

    5. Reports generated using the Crystal Report Format (*.rpt) will
       generate without the first page, when Control Manager is 
       installed on Windows 2008 R2.
   

   7.3 Ad Hoc Query
   =====================================================================
    1. Using the Back button on the Query Result screen to return to
       the Query Criteria screen causes the settings on the Query 
       Criteria screen to be reset.

    2. Some event logs sent by managed products do not include all
       fields. This results in some fields in the 
       "Managed Product Event Information" data view to always display
       "N/A".

    3. Dragging and dropping charts from the "Temporary storage" area
       to rows can cause a javascript error and block all following
       actions. To prevent this issue disable the Internet browser's
       warnings.

    4. Child Control Manager servers do not send Command Tracking logs
       to parent Control Manager servers. This means the managed
       product's Engine/Pattern deployment view on the parent Control
       Manager always displays "Unknown" for the child Control Manager
       and all managed products under the child Control Manager.


   7.4 ActiveUpdate Updates/Deployment
   =====================================================================
    1. Control Manager cannot deploy the Spyware Pattern to 
       OfficeScan 8.0 or OfficeScan 8.0 Patch 2 without applying any
       hot fix released after Patch 2.


   7.5 Cascading
   =====================================================================
    1. The default security level of Internet Explorer 7 is high. This 
       blocks single sign-on (SSO) for child Control Manager servers 
       from parent Control Manager. To resolve this issue lower the
       default security level of Internet Explorer 7.
 
    2. Control Manager 5.0 Advanced parent servers only support the 
       following for child Control Manager servers:

       - Control Manager 5.0 Advanced
    
       - Control Manager 3.0 SP6 Standard or Enterprise Edition 

       - Control Manager 3.5 Standard or Enterprise Edition


       Control Manager 3.5 Enterprise Edition servers supported Standard
       and Enterprise servers as child servers. Control Manager 5.0 does 
       not support Control Manager 5.0 Standard servers as child servers.

    3. After cascading registration, duplicate data-synch commands may
       appear in the Command Tracking table.

    4. If upgrading a Control Manager 3.5 Standard Edition server to a
       Control Manager 5.0 Standard server, the existing cascading
       relationship with the parent server will break. Control 
       Manager 5.0 does not support Control Manager 5.0 Standard 
       servers as child servers.

    5. Single sign-on (SSO) does not support using a proxy server. If
       the parent Control Manager 5.0 server cannot access the child 
       Control Manager server directly, SSO will not work.

    6. When performing an Ad Hoc Query, with a product under the 
       "Cascading Folder", query results may be not the same as
       what the information that displays on the Summary screen.
       This is because you can disable the uploading of logs from the
       child Control Manager server, but the child server always sends
       summary information to the parent server.


   7.6 Service
   =====================================================================
    1. JVM is required on the Control Manager server, for users to
       enable debugging and use OPS.

    2. For customers who still need to use Vulnerability Assessment
       in Control Manager 5.0 MUST upgrade from Control Manager 3.5
       with Vulnerability Assessment activated. There is no way 
       to activate Vulnerability Assessment during or after Control 
       Manager 5.0 installation.


   7.7 Product Tree
   =====================================================================
    1. Clicking Configure, Tasks, or Logs from the Product Directory 
       menu before the right-hand frame finishes loading, after
       clicking a managed product or directory, causes the right-hand
       frame to remain blank. To resolve the issue use the Refresh icon
       to reload the screen.

    2. A 3rd-party tool may cause the Control Manager Product Directory 
       to hang when it loads. If this issue occurs, refresh the screen 
       to resolve the issue.

    3. Moving your cursor over managed products in the Product Directory
       makes a pop-up appear. The pop-up displays information about the
       managed product. The pop-up may not appear in some Internet 
       browser environments.


   7.8 Tools
   =====================================================================
    1. The WebConfig.bat file is no longer supported to change Control
       Manager's IP address and port number. This is because managed 
       product's using MCP agents will lose connection with Control 
       Manager after Control Manager's IP address changes.

    2. Users must have "Act as the part of the operating system" 
       privilege to run the DBConfig.exe tool on Windows 2000 
       environments. You can modify this setting under Administrative 
       Tools -> Local Security Policy -> Local Policies -> User Right 
       Assignment. Any changes to this privilege takes effect after a 
       user logs out and then logs on to the operating system.

    3. The agent migration tool only supports migration from 
       Control Manager 3.0 Service Pack 6, 3.5 Patch 2, 3.5 Patch 3, 
       3.5 Patch 4, and NeatSuite to Control Manager 5.0.

       To download Control Manager patches and service packs, visit 
       http://www.trendmicro.com/download/product.asp?productid=7.


   7.9 Misc
   =====================================================================
    1. After ALL Control Manager services are stopped manually or 
       unexpectedly, Control Manager does not prompt user to log on like
       previous Control Manager versions. Some screens can be accessed
       but no settings can be changed.
  
    2. If the Internet Explorer security level is too high, users cannot
       logon to Control Manager. This is because javascript (which is 
       required for logging on) cannot be executed.
  
    3. When all users have the authority to edit Schedule Report templates, 
       if user B edits a report template created by user A, the original
       scope selected by user A (which user B does not have authority 
       upon) can be changed.


8. Release History
========================================================================
   Visit the Web site below to learn more about updates to this product.
  
   http://www.trendmicro.com/download/product.asp?productid=7


9. Contact Information
========================================================================
    A license to the Trend Micro software usually includes the right to
    product updates, pattern file updates, and basic technical support 
    for one (1) year from the date of purchase only. After the first 
    year, you must renew Maintenance on an annual basis at Trend Micro's
    then-current Maintenance fees.

    Contact Trend Micro via fax, phone, and email, or visit our Web site
    to download evaluation copies of Trend Micro products.

    http://www.trendmicro.com

    Global Mailing Address/Telephone numbers
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    For global contact information in the Asia/Pacific region, Australia
    and New Zealand, Europe, Latin America, and Canada, refer to:

    http://www.trendmicro.com/en/about/overview.htm

    When the Trend Micro "About Us" screen displays, click the
    appropriate link in the "Contact Us" section of the screen.

    Note: This information is subject to change without notice.


10. About Trend Micro
========================================================================
    Trend Micro, Inc. provides centrally controlled server-based virus
    protection and content-filtering products and services. By
    protecting information that flows through Internet gateways, email
    servers, and file servers, Trend Micro allows companies worldwide
    to stop viruses and other malicious code from a central point
    before they can reach the desktop. 
  
    Copyright 2010, Trend Micro Incorporated. All rights reserved. Trend
    Micro, the t-ball logo, Control Manager, Damage Cleanup Services,
    InterScan, OfficeScan, Network VirusWall, ServerProtect, and
    Vulnerability Assessment are trademarks of Trend Micro Incorporated
    and registered in some jurisdictions. All other marks are the
    trademarks or registered trademarks of their respective companies.


11. License Agreement
========================================================================
   Information about your license agreement with Trend Micro can be 
   viewed at: 

   http://www.trendmicro.com/en/purchase/license/
   
   Third-party licensing agreements can be viewed:   
      - By selecting the "About" option in the application user 
        interface   
      - By referring to "TMCM 3rd Party License Agreement" under 
        the Control Manager Home Directory