A license to the Trend Micro Software usually includes the right to product updates, pattern file updates, and basic technical support for one (1) year from the date of purchase only. Maintenance must be renewed on an annual basis at Trend Micro's then-current Maintenance fees.
Send an email message to the highly trained basic technical support staff or visit the Trend Micro Support Web site.
Email: support@trendmicro.com
Web site: kb.trendmicro.com/solutions/
To help resolve your problem as quickly as possible, provide support staff with the following information:
Product serial number
Operating system version
Type of Internet connection
Exact text of the error message, if any
Steps to reproduce the problem