Configuring Agent Heartbeat Settings

Use the Agent Heartbeat Settings screen to set the heartbeat settings.

• The Agent Heartbeat Settings only apply to MCP agents for managed products directly controlled by the Control Manager server. Child Control Manager server Communicators use predefined values:
  
  Frequency: Reports managed product status every 3 minutes
  
  Maximum delay: If there is no communication, set managed product status as abnormal after 5 minutes

To set the heartbeat Frequency and Maximum delay times:

1. Mouseover Administrator on the main menu. A drop-down list appears.

2. Mouseover Settings. A sub-menu appears.

3. Click Heartbeat Settings from the sub-menu. The Heartbeat Settings screen appears.

4. On the working area, leave the default values or specify new settings for the following:

5. Report managed product status every: Defines how often the managed product responds to Control Manager server messages. The permitted values are between 5 to 480 minutes

6. If no communication, set status as abnormal after: specifies how long Control Manager waits for a response from the managed product before changing its management console status to (abnormal). The allowable values are between 15 to 1440 minutes.

• The If no communication, set status as abnormal after value must be at least triple the Report managed product status every value.

5. Click Save.