Before contacting technical support, here are two things to do to quickly find an answer to your problem:
Check the documentation — the online Help and Getting Started Guide provide comprehensive information about Control Manager
Search both documents to see if they contain the answer you are looking for.
Search Trend Micro Knowledge Base — Trend Micro Knowledge Base contains comprehensive information about all Trend Micro products
It includes answers to specific problems and frequently asked questions.
To search the Knowledge Base, visit kb.trendmicro.com/solutions/solutionSearch.asp.