contact_trend_micro

Contacting Trend Micro

In addition to phone support, Trend Micro provides the following resources:

• Readme: late-breaking product news, installation instructions, known issues, and version specific information

• Knowledge Base: technical information procedures provided by the Support team:

http://esupport.trendmicro.com

• Product updates and patches

http://www.trendmicro.com/download/

• To locate the Trend Micro office nearest you, visit:

http://us.trendmicro.com/us/about-us/contact/index.html

• Email support

support@trendmicro.com

To speed up the problem resolution, when you contact our staff please provide as much of the following information as you can:

1. Product build version

2. Virtualization platform (VMware™ or Hyper-V™) and version

3. Exact text of the error message, if any

4. Steps to reproduce the problem

5. Collect system information from the web console.