support

Support

Use the web console to download diagnostic information for troubleshooting and support.

A brief description of the available options is below.

• Start: Click to begin collecting diagnostic information.

Downloading the System Information File

To download diagnostic information:

• Administration > Support

1. Click Start. The download progress screen appears.

2. Click Save when the prompt for the downloaded file appears.

3. Specify the location and file name.

4. Click Save.