Using Trend Support / System Debugger Parent topic

ScanMail Debugger can assist you in debugging or reporting the status of the ScanMail processes. When you are having unexpected difficulties, you can use the debugger to create debugger reports and send them to Trend Micro technical support for analysis.

Procedure

  1. Click Administration → Trend Support/Debugger from the main menu.
    The Trend Support/System Debugger screen displays.
  2. Select the modules to debug:
    • ScanMail for Microsoft Exchange Master Service
    • ScanMail for Microsoft Exchange Remote Configuration Server
    • ScanMail for Microsoft Exchange System Watcher
    • Store Level Scan (for Exchange Server 2013, 2016 and 2019)
    • Transport Service
    • Common Gateway Interface (CGI)
    • End User Quarantine (EUQ) (for Exchange Server 2013)
    • Apex Central
  3. In the Debug Log Count field, specify the number of debug log files you want to create.
  4. Click Apply.
    Note
    Note
    ScanMail does not require that the services restart after enabling or disabling debugging.