A
false positive occurs when a website, URL, "infected" file, or email
message is incorrectly determined by filtering software to be of
an unwanted type. For example, a legitimate email between colleagues
may be detected as spam if a job-seeking filter does not distinguish
between resume (to start again) and résumé (a summary of work experience).
You
can reduce the number of future false positives in the following
ways:
-
Update to the latest pattern files.
-
Exempt the item from scanning by adding it to an Approved
List.
-
Report the false positive to Trend Micro.
