Troubleshooting Search & Destroy Parent topic

The following table lists possible reasons why Search & Destroy search tasks may be unsuccessful. Because the Exchange server returns the error results, ScanMail cannot predict all reasons.

Possible Reasons Why Search Actions Are Unsuccessful

Error
Possible Reasons
Unsuccessful Mailbox Search Action
Search & Destroy service account is invalid
  • The service account has expired
  • The password provided is inaccurate
  • The service account is not a member of the Exchange discovery management group
  • Estimate Matches/Search
  • Delete (message)
  • Delete task and mail in discovery mailbox
  • Stop Search
Discovery mailbox connection error
  • The Exchange system discovery mailbox is unreachable
  • Estimate Matches/Search
  • Stop Search
  • The selected discovery mailbox is unreachable
  • Estimate Matches/Search
  • Delete (message)
  • Delete task and mail in discovery mailbox
  • The selected discovery mailbox is full
  • Estimate Matches/Search
End user mailbox connection error
The end user mailbox is unreachable
  • Estimate Matches/Search
  • Delete (message)
Exchange web service is unavailable
  • WinRM error
  • CAS server error
  • Estimate Matches/Search
  • Delete (message)
  • Delete task and mail in discovery mailbox
  • Stop Search
Parse search result was unsuccessful
The Exchange discovery management group does not have full access permission to the selected discovery mailbox
  • Estimate Matches/Search
The mailbox search in Exchange completes and is currently parsing the search results from the discovery mailbox to the ScanMail database.
  • Stop Search