In the event that your boot volume or computer becomes damaged in the future, SecureCloud technical support can assist you by using a
Recovery Tool. To access a corrupted boot volume and recover it for decryption,
technical support will require some additional information. Every time a boot volume
completes
encryption, SecureCloud updates a boot volume backup file,
boot_essentions.backup, that has the additional information technical
support will use when attempting to recover your boot volume. This backup file contains
the
following information:
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Important
If SecureCloud is unable to decrypt a boot volume, do not
modify or configure the device. Contact technical support for more information.
Trend Micro strongly recommends that you copy the boot volume
backup file immediately after every boot volume encryption. Store the backup file
in any
location that you will be able to access if the boot volume becomes inaccessible.
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The boot volume backup file can be found in the following paths:
-
On Microsoft Windows, the backup file path is C:\Program Files (x86)\Trend
Micro\SecureCloud\Agent\da\boot_essentials.backup
-
On Linux, the backup file path is
/var/lib/securecloud/da/boot_essentials.backup
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Note
Depending on the amount of damage to a boot volume, Trend Micro
may be unable to recover some or all of the data lost, even with the use of the Recovery
Tool.
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