Logging On to the SecureCloud Web Console with MFA Activated Parent topic

A time difference between registered MFA devices and the SecureCloud server can prevent successful log on to the Web Console. Synchronize the device's clock with the SecureCloud server using the following steps.

Procedure

  1. Prepare your registered MFA device.
  2. On the MFA Log On screen, click Troubleshooting.
    mfa_troubleshooting_sync.jpg
  3. On the Troubleshooting page, type the authentication codes supplied by the registered device, and then click Attempting to synchronize....
    mfa_sync.jpg
After following these steps, use any of the active MFA backup codes to log on to the SecureCloud Web Console.