Logging On to the SecureCloud Web Console Parent topic

Users that are unable to log on to the Web Console should try the following before contacting Technical Support:


  • Verify that the Web Console URL is correct.
    • For SecureCloud Hosted Service via Trend Micro subscriptions, go to https://console.securecloud.com.
    • For SecureCloud Hosted Service subscriptions provided by a Managed Service Provider (MSP) or other reseller, go to the Licensing Management Platform URL provided by the MSP or reseller.
  • Carefully type your password again. SecureCloud processes a leading or trailing blank space as a part of the password.
  • To recover a forgotten password, click the Forgot your password? link on the login screen and follow the prompts to request a new password.
    After submitting a request for a new password, SecureCloud sends an email message to the address associated with the account.
    Open the email message and click the confirmation link. Reset the password on the screen that appears. This link is valid for only 1 hour.