A Maintenance Agreement is a contract between your organization and Trend Micro, regarding your right to receive technical support and product updates in consideration for the payment of applicable fees. When you purchase a Trend Micro product, the License Agreement you receive with the product describes the terms of the Maintenance Agreement for that product.

A license to the Trend Micro software usually includes the right to product updates, pattern file updates, and basic technical support (“Maintenance”) for one (1) year from the date of purchase only. After the first year, Maintenance must be renewed on an annual basis at Trend Micro’s then-current Maintenance fees.

Typically, ninety (90) days before the Maintenance Agreement expires, you will start to receive email notifications, alerting you of the pending discontinuation.

When your Maintenance Agreement expires, you are entitled to a grace period of 30 days during which time PortalProtect is fully functional. After the grace period ends you will not be able to receive updated components or support from Trend Micro.