Shinjuku MAYNDS Tower
2-1-1 Yoyogi, Shibuya-ku, Tokyo 151-0053 Japan.
10101 N. De Anza Blvd.
Cupertino, CA 95014-9985
Tel: +1-408-257-1500
Fax: +1-408-257-2003
Trend Micro has sales and corporate offices located in many cities around the globe. For global contact information, visit the Trend Micro Worldwide site:
http://www.us.trendmicro.com/us/about/contact/index.html
The information on this Web site is subject to change without notice.
The Trend Micro Web site has a wealth of sales and corporate information available.
Corporate information includes our company profile, international business office contacts, and partnering and alliance information.
Sales information includes product evaluation information and trial downloads, reseller contacts, and virus research information.
There is an abundance of security information and support available through the Web site. You can find the following:
Downloadable product upgrades, component updates and hot fix patches
Security advisories on the latest virus outbreaks
Downloadable trial versions of Trend Micro products
Expert advise on specific viruses in the wild and computer security in general
An encyclopedia of computer security information, white papers, and virus statistics
Free downloadable software for virus scanning, Web feeds, and security testing
Visit the following URL:
http://esupport.trendmicro.com/default.aspx
Click the link for the region you want to contact and follow the instructions for contacting support in that region.
You can find Trend Micro contacts in the following regions:
Asia/Pacific
Australia and New Zealand
Latin America
United States and Canada.
While our basic technical support staff is always pleased to handle your inquiries, there are some things you can do to quickly find the answer you are seeking.
Check the documentation: the manual and online help provide comprehensive information about PortalProtect. Search both documents to see if they contain your solution.
The documentation set for this product includes the following:
Getting Started Guide—This Guide helps you get “up and running” by introducing PortalProtect, assisting with installation planning, implementation, and configuration, and describing the main product functions. It also includes instructions on testing your installation using a harmless test virus. The latest version of the Guide is available in electronic form at:
http://www.trendmicro.com/download/
Online help—The purpose of online help is to provide “how tos” for the main product tasks, usage advice, and field-specific information such as valid parameter ranges and optimal values. Online help is accessible from the PortalProtect management console.
Readme file—The Readme file contains late-breaking product information that is not found in the online or printed documentation. Topics include a description of new features, installation tips, known issues, and release history.
Visit Knowledge Base at:
http://esupport.trendmicro.com/enterprise/default.aspx
This site contains the most up-to-date information about all Trend Micro products. Other inquiries that were already answered are also posted and a dynamic list of the most frequently asked questions is also displayed.
To speed up your problem resolution, when you contact our staff please provide as much of the following information as you can:
Product serial number
PortalProtect program, scan engine, pattern file, version number
OS name and version
Internet connection type
Exact text of any error message given
Steps to reproduce the problem
TrendLabs is Trend Micro’s global infrastructure of antivirus research and product support centers that provide up-to-the minute security information to Trend Micro customers.
The “virus doctors” at TrendLabs monitor potential security risks around the world, to ensure that Trend Micro products remain secure against emerging threats. The daily culmination of these efforts is shared with customers through frequent virus pattern file updates and scan engine refinements.
TrendLabs is staffed by a team of several hundred engineers and certified support personnel that provide a wide range of product and technical support services. Dedicated service centers and rapid-response teams are located across the world to mitigate virus outbreaks and provide urgent support.
TrendLabs was one of the first antivirus research and support facilities to earn ISO 9002 certification for its quality management procedures. Trend Micro believes TrendLabs is the leading service and support team in the antivirus industry.