The PortalProtect Debugger can assist you with debugging or reading the status of PortalProtect processes. When unexpected difficulties occur, you can use the debugger to create debugger reports and send them to Trend Micro Technical Support for analysis.
The following provides a definition and short explanation for each of the modules contained in the Debugger.
From the following, select the checkbox next to the module(s) to create debug reports; select the top checkbox to select ALL:
PortalProtect Master Service: provides the major security protection services for the SharePoint server
PortalProtect System Watcher: acts as a watch dog program for monitoring PortalProtect status
SharePoint Virus Scan API Hooking: to prevent files containing a virus or other malware from being uploaded or downloaded from SharePoint, Windows SharePoint service exposes the Virus Scan API Hooking for the antivirus vendor component to real-time document scanning
Manual/Scheduled Scan Process: PortalProtect uses these processes to detect malware and take the appropriate action
Common Gateway Interface (CGI): cgiDispatcher is the CGI program that sends CGI requests to PortalProtect
After completing your selections, click Apply.