While our basic technical support staff is always pleased to handle your inquiries, there are a couple things you can do to quickly find the answer you are seeking.
Check the documentation: the manual and online help provide comprehensive information about PortalProtect. Search both documents to see if they contain your solution.
The documentation set for this product includes the following:
Getting Started Guide—This Guide helps you get “up and running” by introducing PortalProtect, assisting with installation planning, implementation, and configuration, and describing the main product functions. It also includes instructions on testing your installation using a harmless test virus. The latest version of the Guide is available in electronic form at:
http://www.trendmicro.com/download/
Online Help—The purpose of online help is to provide “how to’s” for the main product tasks, usage advice, and field-specific information such as valid parameter ranges and optimal values. Online help is accessible from the PortalProtect management console.
Readme file—The Readme file contains late-breaking product information that is not found in the online or printed documentation. Topics include a description of new features, installation tips, known issues and release history.
Visit Knowledge Base at http://solutionbank.antivirus.com/solutions
This site contains the most up-to-date information about all Trend Micro products. Other inquiries that were already answered are also posted and a dynamic list of the most frequently asked questions is also displayed.
To speed up your problem resolution, when you contact our staff please provide as much of the following information as you can:
Product serial number
PortalProtect program, scan engine, pattern file, version number
OS name and version
Internet connection type
Exact text of any error message given
Steps to reproduce the problem