Manage plug-in programs developed outside of a product release through Plug-in Manager. With Plug-in Manager, OfficeScan administrators no longer need to wait for a product release to start using the plug-in programs.
This screen automatically displays plug-in programs when they become available, and allows you to download, install, and manage the programs.
On the Plug-in Manager screen, go to the plug-in program section and click Download. The size of the plug-in program package displays beside the Download button.
Notes:
Plug-in Manager downloads the package from the Trend Micro ActiveUpdate
server, the default download source, to a temporary folder on the OfficeScan
installation directory (\PCCSRV\Download\Product).
If a plug-in program does not display, click here for
the reasons and solutions.
Monitor the download progress. You can navigate away from the screen during the download.
Note: If you encounter problems downloading the package, check the server update logs on the OfficeScan Web console. On the main menu, click Logs > Server Update Logs.
After Plug-in Manager downloads the package, a new screen displays, providing you the following options: Install Now or Install Later.
If you choose to immediately install the plug-in program, agree to the license agreement and then check the installation progress.
If you choose to install at a later time, open the Plug-in Manager screen, go to the plug-in program section and click Install. Agree to the license agreement and then check the installation progress.
After the installation, the current plug-in program version displays. You can then start managing the plug-in program.
On the Plug-in Manager screen, go to the plug-in program section and click Manage Program to configure settings and perform program-related tasks.
Tasks may include activating the program and deploying it to OfficeScan clients. Note that the OfficeScan client also has Plug-in Manager that communicates with the server Plug-in Manager. When you deploy a plug-in program to OfficeScan clients from the Web console, the client Plug-in Manager notifies the OfficeScan client to install the plug-in program.
Note: The client Plug-in Manager has the same system requirements as the OfficeScan client. The only additional requirement is Microsoft XML Parser (MSXML) version 3.0 or later.
The installation path for a plug-in program on the client computer is \Trend Micro\{Plug-in program name}. If clients are unable to install the plug-in program, click here for the reasons and solutions.
When an upgrade package for Plug-in Manager or a plug-in program becomes available, the version number and a Download button displays on the Plug-in Manager screen. The size of the upgrade package displays beside the Download button.
For Plug-in Manager upgrade, as soon as you begin downloading the upgrade package or start the upgrade, you will not be able to download, install, or upgrade plug-in programs.
Click Download.
Monitor the download progress. You can navigate away from the screen during the download.
Note: If you encounter problems downloading the upgrade package, check the server update logs on the OfficeScan Web console. On the main menu, click Logs > Server Update Logs.
After Plug-in Manager downloads the upgrade package, a new screen displays, providing you the following options: Upgrade Now or Upgrade Later.
If you choose to immediately upgrade, check the upgrade progress.
If you choose to upgrade at a later time, open the Plug-in Manager screen, click Upgrade, and then check the upgrade progress.
Note: If a new version of the Trend Micro license agreement is available, you need to agree to the license agreement first before you can upgrade.
After the Plug-in Manager upgrade, the Plug-in Manager service may need to restart, causing the Plug-in Manager screen to be temporarily unavailable. When the screen becomes available, the current Plug-in Manager program version displays.
You can uninstall Plug-in Manager from the Windows Add/Remove Programs screen, and plug-in programs from the Plug-in Manager screen on the Web console.
Go to the plug-in program section and click Uninstall.
Monitor the uninstallation progress. You can navigate away from the screen during the uninstallation.
Uninstalling the OfficeScan server automatically uninstalls Plug-in Manager and all plug-in programs on the server computer. Similarly, uninstalling the OfficeScan client also uninstalls the plug-in programs on the client computer.