Trend Micro, Inc.

September 2007

Trend Micro™ OfficeScan™ 8.0

This readme file is current as of the date above. However, all customers are advised to check Trend Micro's Web site for documentation updates at http://www.trendmicro.com/download/.

Register online with Trend Micro within 30 days of installation to continue downloading new pattern files and product updates from the Trend Micro Web site. Register during installation, or online at http://olr.trendmicro.com.

Trend Micro always seeks to improve its documentation. Your feedback is always welcome. Please evaluate this documentation on the following site: www.trendmicro.com/download/documentation/rating.asp.

Contents

1. About OfficeScan

2. What's New

3. Document Set

4. System Requirements

5. Compatibility List

6. Installation

7. Post-installation Configuration

8. Known Issues

9. Contact Information

10. About Trend Micro

11. License Agreement

1. About OfficeScan

Trend Micro OfficeScan is a centrally managed software, protecting desktops and notebook computers from security risks. OfficeScan protects your organization's networked computers from viruses/malware and malicious code, including file viruses, macro viruses, and malicious Java applets and ActiveX controls. Additionally, you can rid client computers of spyware and grayware, which are files and programs that can negatively affect the performance of the computers on your network and introduce significant security, confidentiality, and legal risks to your organization. OfficeScan has a built-in firewall that can block traffic coming from suspicious sources.

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2. What's New

OfficeScan includes the following new features and enhancements:

   Antivirus

IntelliTrap

Virus writers often attempt to circumvent virus filtering by using real-time compression algorithms. IntelliTrap helps reduce the risk of virus/malware entering your network by blocking files with real-time compressed executable files.

To enable IntelliTrap, go to Networked Computers > Client Management > Settings > {Scan Type} > Virus/Malware tab > Scan Settings.

GeneriClean

GeneriClean, also known as referential cleaning, is a new technology for cleaning viruses/malware even without the availability of virus cleanup components. Using a detected file as basis, GeneriClean determines if the detected file has a corresponding process/service in memory and a registry entry, and then removes them altogether.

   Firewall

Logging allowed traffic

In addition to allowing or denying traffic based on firewall policies, OfficeScan clients can now log allowed traffic and, if granted the privilege, send these logs to the server. You can then audit allowed traffic coming from client computers and identify possible malicious activity without disrupting client users.

Firewall log sending

You can allow certain clients to automatically send firewall logs to the server (in Networked Computers > Client Management | Settings | Privileges and Other Settings) and configure a schedule for sending the logs (Networked Computers > Global Client Settings).

   Web Threat Protection

Web Reputation

In addition to file-based scanning, OfficeScan now includes the capability to detect and block Web-based security risks, including phishing attacks.

Configure Web Reputation settings by going to Networked Computers > Web Reputation.

Anti-spyware

OfficeScan comes with a new spyware scanning and cleanup engine that can detect and clean more spyware/grayware than ever before, with fewer false positives.

The following Trend Micro products with anti-spyware capabilities cannot be migrated to this version of OfficeScan:

• OfficeScan 7.x with anti-spyware capabilities

• Trend Micro Anti-spyware 3.2

• Trend Micro Anti-spyware Enterprise Edition 3.0

• PC-cillin versions 12, 14 and 15

The product includes the following new features:

• Real-time detection: Real-time spyware/grayware scanning for file system prevents or stops spyware execution.

• Spyware/Grayware restore: After taking action on a spyware/grayware, OfficeScan clients back up spyware/grayware data, which the OfficeScan server can restore anytime if the spyware/grayware is deemed safe. You can choose spyware/grayware data segments to restore. To restore spyware/grayware, go to Networked Computers > Client Management > Tasks > Spyware/Grayware Restore.

• Assessment mode: Assessment mode allows you to first evaluate whether spyware/grayware is legitimate and then take action based on your evaluation. For example, you can add the legitimate ones to the spyware/grayware approved list. To configure assessment mode settings, go to Networked Computers > Global Client Settings > Spyware/Grayware Settings.

• Rootkit detection: This version also includes a new component for detecting and removing rootkits. Currently on the rise, rootkits corrupt regular operating system functions that application programs assume are valid to gain a great deal of control on the user's computer. Rootkits are extremely hard to remove without rebuilding the computer.

   Others

Component Duplication

Downloading a full pattern each time OfficeScan updates its components consumes substantial bandwidth. This version of OfficeScan can perform smaller pattern downloads by limiting the download to only the new available patterns. See the Administrator's Guide or server online help for more information on component duplication.

Plug-in Manager

Plug-in programs are developed outside of a product release and are not yet fully integrated into OfficeScan. With Plug-in Manager, you no longer need to wait for a product release to start using the plug-in programs.

Plug-in Manager displays the programs for both the OfficeScan server and client in the OfficeScan Web console as soon as they become available. You can then install and manage the programs from the Web console, including deploying the client plug-in programs to clients.

Download and install Plug-in Manager by clicking Plug-in Manager on the main menu of the Web console. After the installation, you can check for available plug-in programs.

Web Console Management

• Administrators and client users can now manage anti-spyware and antivirus features separately.

• Manage all client-related tasks using the menu items above the client tree.

• Manage notification messages and settings in the Web console by clicking Notifications in the main menu.

Platform Support

This version of OfficeScan no longer supports Windows 95, 98, Me, NT and IA64 architecture.

Microsoft certifies the OfficeScan client to support the Windows� Vista� platform (32-bit and 64-bit).

Note: The OfficeScan server cannot be installed on a computer running Windows Vista.

Computers running Windows Vista will have most OfficeScan programs and features, except for the following:

• Outlook Mail Scan

• Check Point SecureClient

• Cisco NAC 2

• Watchdog DLL injection function

• Image Setup utility (ImgSetup.exe)

Note: Even if Image Setup is not supported, clients have the capability to automatically change the GUID when prompted by the server to do so.

• Infection source notification (The Alerter Service is removed)

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3. Document Set

The document set for the OfficeScan server includes:

• Installation and Deployment Guide: A PDF document containing requirements and procedures for installing the OfficeScan server and client

• Administrator's Guide: A PDF document containing OfficeScan overview, getting started information, security risk protection, and OfficeScan management

• Online help: HTML files compiled in WebHelp format that provide "how to's", usage advice, and field-specific information. The Online help is accessible from the OfficeScan server and client consoles. Help files are also available for the Policy Server console, Vulnerability Scanner tool and OfficeScan Master Setup.

• Readme file: Contains a list of known issues and basic installation steps. It may also contain late-breaking product information not found in the online or printed documentation.

You can download the latest version of the Installation and Deployment Guide and the Administrator�s Guide at http://www.trendmicro.com/download/.

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4. System Requirements

   4.1. OfficeScan server

Operating system:

• Microsoft� Windows� 2000 Server with Service Pack 3 or 4

• Microsoft Windows 2000 Advanced Server with Service Pack 3 or 4

• Microsoft Windows Server 2003 32-bit Edition with or without Service Pack 1 or 2

• Microsoft Windows Server 2003 64-bit Edition with or without Service Pack 1 or 2

• Microsoft Windows Server 2003 R2 32-bit Edition with or without Service Pack 1 or 2

• Microsoft Windows Server 2003 R2 64-bit Edition with or without Service Pack 1 or 2

• Microsoft Windows Storage Server 2003 32-bit Edition

• Microsoft Windows Storage Server 2003 64-bit Edition

• Microsoft Cluster Server 2000

• Microsoft Cluster Server 2003

Hardware:

• 800MHz Intel� Pentium� processor or equivalent

• 512MB of RAM

• 1GB of disk space

• Network Interface Card (NIC)

• Monitor that supports 800 x 600 resolution at 256 colors or higher

Web server:

• Microsoft Internet Information Server (IIS)

on Windows 2000: version 5.0 (Service Pack 3 or 4)

on Windows Server 2003: version 6.0

• Apache� Web server 2.0 or later (for Windows 2000/Server 2003 only)

Web console:

• 300MHz Intel Pentium processor or equivalent

• 128MB of RAM

• 30MB of available disk space

• Monitor that supports 800 x 600 resolution at 256 colors or higher

• Microsoft Internet Explorer� 5.5 Service Pack 1 or later

Others:

• Administrator or Domain Administrator access on the server computer

• File and printer sharing for Microsoft Networks installed on the server computer

   4.2. OfficeScan client for Windows 2000

Operating system

• Microsoft Windows 2000 with Service Pack 3 or 4

• Microsoft Cluster Server 2000

 Hardware

• 300MHz Intel Pentium processor or equivalent (800MHz for Update Agents)

• 256MB of RAM (512MB for Update Agents)

• 200MB of available disk space (700MB for Update Agents)

• Monitor that supports 800 x 600 resolution at 256 colors or higher

Browser: Microsoft Internet Explorer 5.0 or later if performing Web setup

   4.3. OfficeScan client for Windows XP/2003 32-bit Edition

Operating system

• Microsoft Windows XP Professional 32-bit Edition with Service Pack 1 or 2

• Microsoft Windows Server 2003 32-bit Edition with or without Service Pack 1 or 2

• Microsoft Windows 2003 Web Edition, 32-bit Edition with or without Service Pack 1 or 2

• Microsoft Windows Server 2003 R2 32-bit Edition with or without Service Pack 1 or 2

• Microsoft Windows Storage Server 2003 32-bit Edition

• Microsoft Cluster Server 2003

Hardware

• 300MHz Intel Pentium processor or equivalent (800MHz for Update Agents); AMD� x64 or Extended Memory 64 Technology (EM64T) processor architectures also supported

• 256MB of RAM (512MB for Update Agents)

• 200MB of available disk space (700MB for Update Agents)

• Monitor that supports 800 x 600 resolution at 256 colors

Browser: Microsoft Internet Explorer 6.0 or later if performing Web setup

   4.4. OfficeScan client for Windows XP/2003 64-bit Edition

Operating system

• Microsoft Windows XP Professional 64-bit Edition with Service Pack 1 or 2

• Microsoft Windows Server 2003 64-bit Edition with or without Service Pack 1 or 2

• Microsoft Windows 2003 Web Edition, 64-bit Edition with or without Service Pack 1 or 2

• Microsoft Windows Server 2003 R2 64-bit Edition with or without Service Pack 1 or 2

• Microsoft Windows Storage Server 2003 64-bit Edition

• Microsoft Cluster Server 2003

Hardware

• Intel x64 processor, AMD x64 processor

• 256MB of RAM (512MB for Update Agents)

• 200MB of available disk space (700MB for Update Agents)

• Monitor that supports 800 x 600 resolution at 256 colors

Browser: Microsoft Internet Explorer 6.0 or later if performing Web setup

   4.5. OfficeScan client for Windows Vista

Operating system

• Microsoft Windows Vista Business 32-bit Edition

• Microsoft Windows Vista Enterprise 32-bit Edition

• Microsoft Windows Vista Ultimate 32-bit Edition

• Microsoft Windows Vista Business 64-bit Edition

• Microsoft Windows Vista Enterprise 64-bit Edition

• Microsoft Windows Vista Ultimate 64-bit Edition

Hardware

• 800MHz Intel Pentium processor or equivalent; AMD x64 or Extended Memory 64 Technology (EM64T) processor architectures also supported

• 1GB of RAM

• 200MB of available disk space (700MB for Update Agents)

• Monitor that supports 800 x 600 resolution at 256 colors

Browser: Microsoft Internet Explorer 7.0 or later if performing Web setup

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5. Compatibility List

OfficeScan is compatible with the following non-Trend Micro products:

• Microsoft Office series 2000, XP, 2003

• Microsoft SQL 7.0, 2000

• Microsoft Cluster Server 2000 and 2003

• Windows Tablet PC

• Outlook Mail Scan supports Outlook 2000, 2002, and 2003

• Gigabit Network Interface Card (NIC): supported for the OfficeScan client and server

The OfficeScan firewall is NOT compatible with a Token Ring network environment.

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6. Installation

For instructions on installing both the OfficeScan server and client, refer to the Installation and Deployment Guide.

Note: If you are upgrading to this OfficeScan version, you can obtain two free Activation Codes by going to https://olr.trendmicro.com/redirect/osupgrade.htm.

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7. Post-installation Configuration

You can configure the OfficeScan server settings using the Web console immediately after completing the installation and before installing the client to networked computers. For detailed instructions on how to configure OfficeScan, refer to the Administrator's Guide and server online help.

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8. Known Issues

The following are the known issues for this release:

   8.1. Server installation and upgrade

• When Setup is run in an x86 computer and the target installation is to a remote x64 computer, OfficeScan will be installed in the "Program Files" folder but the Web console cannot be opened. To open the Web console successfully, add the Web console URL to the list of trusted sites in Internet Explorer.

• An expired evaluation (trial) version Activation Code cannot be used to upgrade a previous OfficeScan version to this version. Before upgrading to this version, upgrade the evaluation version Activation Code in the previous version to a full version Activation Code.

• During upgrade, if the existing OfficeScan database file (found in the "HTTPDB" folder under "OfficeScan/PCCSRV") is very large, the upgrade process may time out. Trend Micro recommends purging the database before performing the upgrade.

• OfficeScan does not support upgrade from a different language version.

• You can only use Terminal Services if performing fresh installation.

• If the OfficeScan server computer does not have an IP address, uninstallation will not proceed.

• OfficeScan does not support configurable SSL ports when upgrading from OfficeScan 5.58.

• For computers with both the OfficeScan server and client installed, the OfficeScan servers can be upgraded remotely. An error message may display, but the error does not affect the upgrade.

• After an upgrade, the Control Manager Agent uses HTTP port 80 by default.

   8.2. Client installation and upgrade

• If the OfficeScan server is upgraded to this version but the client is not, the Virus Cleanup Engine in the client will not be upgraded. Upgrade the client to this version to automatically upgrade the Virus Cleanup Engine.

• The installation and removal of the Cisco Trust Agent (CTA) on client computers require the use of a Windows Utility (netsh.exe) to add/remove CTA from the Windows Firewall Program Exception list. This is done to allow CTA to communicate even when Windows Firewall is enabled.

• The OfficeScan client might not install with Client Packager on some 64-bit clients. If you are unable to install OfficeScan client with Client Packager, try using tools such as Process Explorer to unlock ZonesCounterMutex and ZonesCacheCounterMutex.

• To perform client Web installation on computers with a 64-bit processor architecture, you must use the 32-bit version of Internet Explorer. The 64-bit version of Internet Explorer is not supported.

• After upgrading the client (if not using auto-deployment from the server), client updates using manual notification, Update Now, or client scheduled update must be run twice. Clients will receive the program update on the first update and the new components included in this OfficeScan version on the second update.

• While upgrading from OfficeScan 6.5, 7.0 or 7.3 to the current version, Trend Micro recommends disabling the other updates sources. Clients should upgrade from the OfficeScan server only.

• The OfficeScan client may not install correctly if Norton SystemWork antivirus is installed on the computer. Uninstall it before installing OfficeScan client.

• If you apply the Hot fix "Client Security Tool" to OfficeScan 5.x clients on Windows 2000, XP, Server 2003 computers in an NTFS environment, client users without administrator privileges cannot upgrade the OfficeScan client using Autopcc (Login Script) or Client Packager.

• Trend Micro Vulnerability Scanner cannot perform remote client installation on Windows XP computers unless simple file sharing is disabled.

• If F-Secure software is installed on a computer and the OfficeScan client is installed to the computer through the Web install page, the F-Secure software will be uninstalled automatically but the OfficeScan client cannot be installed.

• If using autopcc.exe to install the OfficeScan client on a computer with Panda Software, before installing the client, manually uninstall Panda Software and restart the computer.

• If a client upgrade process using an MSI package is already running, starting another upgrade process will not be successful. Start the new MSI upgrade process after the current process completes.

• Upgrading the OfficeScan 7.3 client to this version through VPN is not supported if Check Point SecureClient is installed on the client computer.

• If the OfficeScan client is installed using the "per-user" method, the OfficeScan client shortcut will still show on all the users' Windows Start menu.

• If the OfficeScan client is installed using the "per-user" method, when the server notifies the client to perform uninstallation, the program entry on the Add/Remove Program list will not be removed.

• This version of OfficeScan does not support uninstallation of OfficeScan clients using the "per-user" method on Microsoft Systems Management Server and Group Policy Objects if a password is required to perform the uninstallation.

• OfficeScan installed on a computer running Windows Vista does not support the Wake on LAN command.

• When a client is upgraded to this OfficeScan version, scan exclusion settings are completely overwritten by the default settings of this version.

   8.3. OfficeScan server

• If the OfficeScan server is installed on an Apache Web server, the Application Log in the Windows NT Event Log shows an incorrect Apache server error. This occurs because of the way that the Apache Web server deals with case-sensitive items in OfficeScan. The error does not actually exist; the Apache Web server is performing as expected.

• If you restart the OfficeScan master service, all virus/malware outbreak records will be deleted.

• OfficeScan server running on Windows Server 2003 computers cannot communicate with clients if they are running Internet Connection Firewall (ICF) for Windows Server 2003 unless the OfficeScan server listening port is added to the ICF exception list.

• If using SSL, make sure that a firewall or other applications are not using or blocking the SSL ports. Microsoft ISA proxy server only supports port 443 by default.

• Continuous network session connections (for example, mapping a driver) may trigger Virus Outbreak Monitor alerts.

• Trend Micro suggests setting an exclusion path for source and target paths when creating a CD or backup.

• OfficeScan may trigger a virus/malware outbreak alert if using Trend Micro Vulnerability Scanner (TMVS).

• If OfficeScan finds a virus/malware, the infection source name may be incorrect due to many threads simultaneously performing file IO processes or other special scenarios.

• Trend Micro recommends backing up the OfficeScan server database with the Database Backup tool. Set a daily backup schedule.

• Trend Micro recommends not upgrading the OfficeScan client program using the UNC method ( autopcc.exe) if there are more than 500 clients on your network. Use the OfficeScan Web console to perform HTTP update (client update). The client program file is updated during client installation (see the Installation and Deployment Guide for information on client installation).

• The OfficeScan server sometimes displays only one second level spyware/grayware log even if the client sends several second level logs.

• If OfficeScan is set to use an Apache Web server and Windows Terminal Services is activated, OfficeScan client logs may not be uploaded to the server.

• If you perform fresh installation of the OfficeScan server, deploy an outbreak prevention policy, and then move existing clients from their parent server to the newly installed server, the outbreak prevention policy does not get applied to the moved clients.

• The Microsoft Vista firewall has incoming packet priority and blocks incoming packets before the OfficeScan firewall does.

• This version of OfficeScan does not support proxy authentication.

• The Control Manager server must use port 80 or 443 to allow migration from the Trend Micro Management (TMI) protocol to the Trend Micro Control Manager Management Communication Protocol (MCP) agent.

• Cisco SSL VPN Client connection fails if a user specifies proxy server settings in Internet Explorer and OfficeScan NT Proxy Service is running.

• The OfficeScan firewall service and driver cannot be installed if a previous version of the firewall driver exists and is running but there is no Trend Micro Common Firewall in the network protocol.

• When the OfficeScan server manages clients that have not been upgraded to this version, the Virus Scan Engine and Virus Pattern can be updated. However, please take note of the following:

• Virus Cleanup Pattern can be updated but not the Virus Cleanup Engine and other components.

• Other client configuration changes and operations are not guaranteed to work normally.

• A problem between the Lenovo Trusted Platform Module (TPM) and the OfficeScan firewall may sometimes occur. A TPM notification message may display, stating that antivirus or firewall software is blocking connection to the TPM.

   8.4. OfficeScan server Web console

• When the Web console is opened in Internet Explorer 7, a certificate error displays.

• OfficeScan does not support G10N. Text on the Web console may be unreadable when data input is in one language and the operating system of the OfficeScan server is in another language.

• The Web console cannot be hosted on a computer with a 64-bit processor architecture unless you use Internet Explorer 32-bit.

• If Hotbar or other adware exists on the computer you are using to access the OfficeScan server Web console, ActiveX errors may appear on some Web console screens. Trend Micro recommends accessing the Web console from computers that do not have this kind of software.

• Internet Explorer default settings may prohibit ActiveX controls. You may need to add the address of the OfficeScan Web console to the list of trusted sites in the Internet Explorer browser to have the Web console function properly.

• To use the Web console, the security level on your Internet Explorer Web browser should be set to Medium or lower.

• Double-byte characters are not accepted in email notification messages.

• After activating a license for the Antivirus or the Web Threat Protection product service, users need to log off from the Web console and then log on again to enable the full functionality of the service.

• HTTP connection is blocked when attempting to open the OfficeScan server's Web console on a computer with an OfficeScan client managed by another OfficeScan server. On the OfficeScan server that manages the client, add the other OfficeScan server to the approved list.

• Client settings on one OfficeScan version cannot be exported to another version.

   8.5. Client management

• If a client is installed on a server platform and the Activation Code entered is only valid for desktops and not servers, the client's status after installation is online even if the server managing it reports the client as offline. (See the system requirements for a list of supported platforms for the OfficeScan server.)

• Sometimes, OfficeScan may display the infection source notification message on a client computer even if the computer is not the source of a virus/malware infection. To ensure that the client computer is not infected, run a Manual Scan.

• If an outbreak prevention policy is enforced only to a specific domain, a newly installed client belonging to the domain will not apply the outbreak prevention policy. Choose root instead of domain in the client tree when enforcing a policy to ensure that newly installed clients also apply the policy.

• All scan types are unable to detect virus/malware in file links in the Internet Explorer temporary folder (C:\Documents and Settings\Administrator\Local Settings\Temporary Internet Files\). Virus/Malware will be detected, however, in the subfolders where the files are actually located.

• OfficeScan treats the EICAR test virus as a real virus. If the scan action for test virus is "Rename" and the action for real viruses is "Quarantine", OfficeScan will quarantine the EICAR test virus when detected.

• If the client security level configured on the Web console is set to "High", connection through Nortel VPN client cannot be established.

• The Common Firewall Driver will not be removed after uninstalling the OfficeScan client if the Network Connection Properties window is open during uninstallation. Make sure this window is not open during client uninstallation.

• If installing/uninstalling the client remotely, installation/uninstallation of the Common Firewall Driver causes remote computer disconnection. Reconnect to the remote computer to proceed.

• If you discover spyware/grayware that OfficeScan cannot detect, please send it to Trend Micro through one of the following methods:

• The submission wizard at the following address: http://subwiz.trendmicro.com/SubWiz/

• To the TrendLabs email address: virusresponse@trendmicro.com

• To your Technical Account Manager or Support provider

• OfficeScan client inherits security settings from different locations depending on the operating system of the client computer. OfficeScan clients on Windows 2000/XP/Server 2003 computers inherit permissions from the parent folder or from the Program Files folder. When the OfficeScan client is installed under the Program Files folder, the security permissions will be inherited from its parent folder. If not, it will be inherited from the Program Files folder.

• Performing client migration with the ServerProtect Normal Server Migration Tool will not be successful when the server computer has installed Microsoft hot fix KB835732 (MS 04-011). You must install Trend Micro SPNT hot fix to resolve this issue.

• If a virus is detected through a terminal session, the OfficeScan client will show a notification message for every user. If one user sends viruses or malicious code to remote computers, the notification messages also keep appearing.

• After it is installed, the software "CNNIC Internet assistant" stops the OfficeScan client Real-time Monitor service.

• Spyware/Grayware Real-time Scan may sometimes clean files with a file extension included in the scan exclusion list. Other scan types work as expected.

• Computer restart is required after the Cisco Trust Agent 2.x Supplicant package is deployed.

• The OfficeScan client unloads and then reloads two times when upgraded to this version.

• If the scan action configured for Spyware/Grayware Real-time Scan is "Deny Access", spyware/grayware components that display in the notification message and log are different. The notification message displays a summary of spyware/grayware components, the log displays all the components.

• If the OfficeScan server is upgraded to version 8.0 but clients are not upgraded, the client notification messages do not display properly.

• When the OfficeScan client scans a .zip file that is unzipped, the Virus Scan Engine returns a different UNC path for Windows 2003 (for example, Z:\virus) and Windows 2000 (for example, \\10.5.232\virus).

• When opening the client console on a computer running Windows Vista, the OfficeScan client sometimes responds slowly.

• The correct time based on Daylight Savings Time (DST) adjustment may not display on OfficeScan clients. Close and restart the OfficeScan client to resolve this issue.

• Spyware/Grayware in zip folders cannot be cleaned.

• If you activated only the Web Threat Protection service, Venus Spy Trap Real-time Scan cannot detect and clean spyware/grayware on network drives, flash disks, and remote computers.

• Spyware/Grayware scan does not work when run on mapped network drives and remote computers.

• Scheduled Scan for spyware/grayware cannot be stopped immediately.

• The OfficeScan client cannot set up VPN connections using the Juniper/Safenet VPN client.

• VMware cannot link externally or get packets if the guest system is set to bridge mode and the OfficeScan firewall is enabled.

   8.6. Additional notes

• If Microsoft AntiSpyware is installed on the same computer as the OfficeScan server or client, a warning will display on the following situations:

• The OfficeScan server is remotely installed or upgraded (Svrinst.exe)

• The Apache Web server service starts

• The OfficeScan server starts

• The OfficeScan client is installed remotely (SVCrunAP.exe)

• Client shell extension registers to the system (TMDSHELL.DLL)

• Client I/O monitor starts (PccntMon.exe)

• ActiveX control is run during client Web installation (WinNTchk.dll)

• Real-time Scan service starts (NTRTScan.exe)

• If you encounter the error message "Insufficient memory available to run Setup", close all other applications to make more memory available, and then run Setup again. If this occurs while there is sufficient memory available, run Setup at the command prompt with the following syntax: setup -IZ1 Z1. This will cause the setup program to skip memory checking.

• This version of OfficeScan does not support GateLock Remote Appliances.

• This version of OfficeScan does not support Remote Agent.

• There are several tools included in this version. Refer to the OfficeScan Help for instructions on how to use them. The tool folders are located under \PCCSRV\Admin\Utility.

• The following are the permissions for the OfficeScan folders:

• The permission of account "Everyone" under the Virus folder will be Write when using UNC quarantine path.

• After upgrading, please download the latest components to keep your security risk protection current.

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9. Contact Information

A license to the Trend Micro software usually includes the right to product updates, pattern file updates, and basic technical support for one (1) year from the date of purchase only. After the first year, Maintenance must be renewed on an annual basis at Trend Micro's then-current Maintenance fees.

You can contact Trend Micro via fax, phone, and email, or visit us at http://www.trendmicro.com.

Evaluation copies of Trend Micro products can be downloaded from our Web site.

Global Mailing Address/Telephone numbers

For global contact information in the Asia/Pacific region, Australia and New Zealand, Europe, Latin America, and Canada, refer to http://www.trendmicro.com/en/about/overview.htm.

The Trend Micro "About Us" screen displays. Click the appropriate link in the "Contact Us" section of the screen.

Note: This information is subject to change without notice.

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10. About Trend Micro

Trend Micro, Inc. provides virus protection, anti-spam, and content-filtering security products and services. Trend Micro allows companies worldwide to stop viruses and other malicious code from a central point before they can reach the desktop.

Copyright 1998-2007, Trend Micro Incorporated. All rights reserved. Trend Micro, the t-ball logo and OfficeScan are trademarks of Trend Micro Incorporated and are registered in some jurisdictions. All other product or company names may be trademarks or registered trademarks of their owners.

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11. License Agreement  

Information about your license agreement with Trend Micro can be viewed at http://www.trendmicro.com/en/purchase/license/.

Third-party licensing:

RTPatch(R) software, Pocket Soft, Inc. This software is licensed under Patent Number 6,526,574.

Apache(TM) 2.0.55, Apache Software Foundation. License details available at http://www.apache.org/licenses/.

Cisco Systems(TM) Trust Agent 2.0.0.30, Cisco Systems, Inc.

CodeBase(R) 6.5, Sequiter(R) Software, Inc. License details available at  http://www.codebase.com/news/pr64rel.htm.

Microsoft(TM) Platform Software Development Kit for Windows Server 2003 SP1, Microsoft Corporation. License details available at: http://msdn.microsoft.com/library/default.asp?url=/library/en-us/sdkintro/sdkintro/legal_information_sdk.asp.

Zlib 1.1.4, Copyright 1995-2002 Jean-loup Gailly and Mark Adler. License details available at: http://www.zlib.net/zlib_license.html.

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