Web Console Problems

Solution: Refer to the following page for the solutions: http://esupport.trendmicro.com/support/viewxml.do?ContentID=125023

Explanation:

If the Web console port number is not 8080, after executing the command "svrinst.exe –setvirdir" to rebuild the IIS virtual directory due to Web console-related issues, the OfficeScan client appears as disconnected. This is because the command sets the TCP port of the OfficeScan Web server to port 8080.

Solution:

1. Determine the correct port.

• On the OfficeScan server computer, open the Ofcscan.ini file and look for the Master_DomainPort setting.

• In the OfficeScan client registry, look in the HKEY_Local_Machine\Software\TrendMicro\Pc-CillinNTCorp\CurrentVersion\ServerPort hive.

2. Open IIS Manager.

3. Go to the OfficeScan virtual directory and open its properties.

4. In the Web site tab, change the TCP port from "8080" to the correct port value.

Explanation: The error explains the problem: "Certificate Error: Navigation Blocked. There is a problem with this website's security certificate."

Solution:

1. On the Certificate Error message, click Continue to this website.

2. Click the Certificate Error bar on the right side of the browser's address bar. The Untrusted Certificate message window displays.

3. Click View Certificates to open the Certificate window.

4. Click Install Certificate > Next > Next > Finish.

5. Click Yes when the Security warning displays.