Frequently Asked Questions

The number depends on the hardware specifications of the Update Agent. However, since the OfficeScan server will only notify 250 OfficeScan clients at a time and keep the notification queue on 250 for the time being, the estimate is one Update Agent will not handle over 250 downloading processes concurrently.

Even on one Update Agent instance, the maximum is 250 update requests.

The maximum number of update sources is 64. This information is available in the ous.ini file in the \OfficeScan\PCCSRV folder.

The OfficeScan client gets the updates from the OfficeScan server. If the update from the OfficeScan server fails, clients with the privilege can get updates from the ActiveUpdate server.

Refer to the following pages in the Trend Micro Web site for the procedure:

Virus Pattern:http://esupport.trendmicro.com/support/viewxml.do?ContentID=122632

Virus Scan Engine:http://esupport.trendmicro.com/support/viewxml.do?ContentID=122633

Virus Cleanup Engine and Virus Cleanup Template:http://esupport.trendmicro.com/support/viewxml.do?ContentID=123303

For Microsoft Exchange

For Microsoft Exchange 2000/2003, you do not need to add folders to the scan exclusion list. Simply go to Networked Computers > Global Client Settings > Virus/Malware Scan Settings and select Exclude Microsoft Exchange server folders from scanning.

If you use Microsoft Exchange 2007, refer to http://technet.microsoft.com/en-us/library/bb332342.aspx for scan exclusion details.

For ScanMail for Microsoft Exchange:

With the exception of version 7, all ScanMail for Microsoft Exchange versions are automatically excluded from scanning. You do not need to manually add these versions' folders to the exclusion list.

If you use version 7, add the following folders to the exclusion list:

• \Smex\Temp

• \Smex\Storage

• \Smex\ShareResPool\

No. In this release, the OfficeScan server inherits the ServerProtect key features like multiple Scheduled Scans and settings during migration.

Refer to the following page for the procedure: http://esupport.trendmicro.com/support/viewxml.do?ContentID=EN-121326&id=EN-121326

No. The dbserver.exe process is the only OfficeScan component that interfaces with the CodeBase database. It only accesses the database, and thus does not need to provide a user name and password.

When receiving information (such as component versions) from the OfficeScan client, the OfficeScan server sends the information to Dbserver.exe. The Dbserver.exe then modifies the client record on the database to reflect the component information for the client.

Create a test policy and deploy it to a test computer on your network.

Open the Web console and go to Networked Computers > Firewall > Profiles. In the screen, make sure to disable the option Overwrite client security level/exception list.

Refer to the following page for the procedure: http://esupport.trendmicro.com/support/viewxml.do?ContentID=EN-124309&id=EN-124309

Refer to the following page for the procedure: http://esupport.trendmicro.com/support/viewxml.do?ContentID=EN-1031313&id=EN-1031313

An offline client does not have functional connection with the OfficeScan server. This occurs for various reasons, such as when the client computer is unplugged, disabled, removed, or turned off.

A client becomes "inactive" if it remains offline for a certain number of days. To determine the number of days, open the Web console and go to Administration > Inactive Clients.

Refer to the Logs section on the Troubleshooting Resources topic.