System Tray Icon Changes

The OfficeScan system tray icon changes to reflect the status of your OfficeScan client. View the status by pointing your cursor to the icon. Below are some actions you can take based on the client status.

Status

User Action

Pattern file not updated for a while

Update components. If you have the privilege to update, right-click the OfficeScan icon on the system tray and click "Update Now". If you do not have the privilege, contact your OfficeScan administrator for assistance in updating components.

Real-time Scan service stopped

Manually start the service.

  1. Open the Windows Services screen.

Click Windows Start Menu > Settings > Control Panel > Administrative Tools > Services.

OR

Click Windows Start Menu > Run. In the text box, type the following: services.msc.

  1. Select OfficeScanNT RealTime Scan and click Restart.

Real-time Scan disabled

Contact your OfficeScan administrator for assistance in enabling Real-time Scan.

Real-time Scan disabled (roaming mode)

Disable roaming mode first and then contact your OfficeScan administrator for assistance in enabling Real-time Scan.

Client disconnected from the server

Update components by right-clicking the OfficeScan icon on the system tray and selecting "Update Now". If update is successful, the client can communicate with the server. If update fails or if you do not have the privilege to update components, contact your OfficeScan administrator for assistance.