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NoteThe OfficeScan agent
displays a notification if any user action is needed to resolve threats. Users do
not have to
refer to the logs to verify that all detected threats have been resolved. After a
threat
requiring attention has been resolved, the history of its detection will remain in
the logs.
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Scan Result
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Details
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File locked
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The file could not be cleaned or deleted. The file may be open or read-only.
Ensure that the file is closed, reset permissions to it, and then try scanning again.
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File not found
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The file may have been deleted or moved. If attached to an external drive, the drive
may
have been disconnected, reconnect the drive and scan again.
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Insufficient disk space
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More disk space is needed. Try running Disk Cleanup or deleting some files to free
up disk
space.
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Insufficient memory
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More system memory is needed. Close other applications to free up some memory and
try
again.
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Quarantine path inaccessible
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Unable to move the file to the quarantined path designated by the administrator, which
may
be on another endpoint. Check you
network connection and try again.
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Computer restart required
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The system must be restarted to completely fix detected threats.
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Unable to clean
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The OfficeScan agent was unable to clean the file. Restart your endpoint and try again. If the threat is
still not fixed, contact Trend Micro for support.
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