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Agent Status
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Description
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Visual Hint
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Agent connection with
the OfficeScan server
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Online agents are connected
to the OfficeScan server. The server
can initiate tasks and deploy settings to these agents
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The icon contains a symbol resembling a heartbeat.
 The background color is a shade of
blue or red, depending on the status of the Real-time Scan Service.
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Offline agents are disconnected
from the OfficeScan server. The server
cannot manage these agents.
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The icon contains a symbol resembling the loss
of a heartbeat.
 The background color
is a shade of blue or red, depending on the status of the Real-time Scan
Service.
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Roaming agents may or
may not be able to communicate with the OfficeScan server.
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The icon contains the desktop and signal symbols.
 The background color is a shade of
blue or red, depending on the status of the Real-time Scan Service.
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Availability of smart protection sources
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Smart protection sources include
Smart Protection Servers and Trend Micro Smart Protection Network.
Conventional
scan agents connect
to smart protection sources for web reputation queries.
Smart
scan agents connect
to smart protection sources for scan and web reputation queries.
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The icon includes a check mark if a smart protection
source is available.
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The icon includes a progress bar if no smart protection
source is available and the agent is
attempting to establish connection with the sources.
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For conventional scan agents, no check
mark or progress bar appears if web reputation has been disabled
on the agent.
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Real-time Scan Service status
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OfficeScan uses
the Real-time Scan Service not only for Real-time Scan, but also
for Manual Scan and Scheduled Scan.
The service must be functional
or the agent becomes vulnerable
to security risks.
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The entire icon is shaded blue if the Real-time
Scan Service is functional. Two shades of blue are used to indicate
the agent’s scan method.
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The entire icon is shaded red if the Real-time Scan
Service has been disabled or is not functional.
Two shades
of red are used to indicate the agent’s
scan method.
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Real-time Scan status
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Real-time Scan provides proactive
protection by scanning files for security risks as they are created, modified,
or retrieved.
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There are no visual hints if Real-time Scan
is enabled.
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The entire icon is surrounded by a red circle and
contains a red diagonal line if Real-time Scan is disabled.
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Pattern update status
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Agents must update the
pattern regularly to protect the agent from
the latest threats.
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There are no visual hints if the pattern
is up-to-date or is slightly out-of-date.
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The icon includes an exclamation mark if
the pattern is severely outdated. This means that the pattern been
not been updated for a while.
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