Checking the OfficeScan Agent Status Parent topic

The following image shows the OfficeScan agent Console with everything up-to-date and working properly:
understanding_the_main_console_screen.jpg
The following table lists the icons and their meanings on the OfficeScan agent Console Main User Interface:

OfficeScan Agent Console Main User Interface icons

Icon
Status
Explanation and Action
icon_status_enabled.jpg
Protection Enabled: You are protected and your software is up to date
The software is up-to-date and running properly. No action is required.
icon_status_restart.jpg
Restart Computer: Restart the computer to finish fixing security threats
The OfficeScan agent has discovered threats that it cannot fix immediately.
Restart the endpoint to finish fixing these threats.
Protection at Risk: Contact your administrator
Real-time Scan is disabled or protection is at risk for another reason.
Enable Real-time Scan and if this does not solve the problem, contact Support.
icon_status_update.jpg
Update Now: You have not received an update in (number) days.
The virus pattern is older than 3 days.
Update the OfficeScan agent immediately.
icon_status_info.jpg
Smart Scan Not Available: Check your Internet connection
The OfficeScan agent has not had access to the Scan Server for over 15 minutes.
Ensure you are connected to your network in order to scan with the latest patterns.
Restart Computer: Restart your computer to finish installing an update
Restart your endpoint to finish an update.
Updating Program: Your security software is updating
An update is in progress. Do not disconnect from the network until finished.