-
Deleted
-
Quarantined
-
Cleaned
An infected file was cleaned.
-
Renamed
-
Access denied
-
First action is
Deny Access and access to the infected file was denied when the
user attempted to open the file.
-
First action is Clean but cleaning was unsuccessful. Second
action is Deny Access and access to the infected file was denied
when the user attempted to open the file.
-
Probable Virus/Malware was detected during Real-time Scan.
-
Real-time Scan may deny access to files infected with a boot
virus even if the scan action is Clean (first action) and Quarantine
(second action). This is because attempting to clean a boot virus
may damage the Master Boot Record (MBR) of the infected computer.
Run Manual Scan so OfficeScan can
clean or quarantine the file.
-
Passed
-
First action is Pass. OfficeScan did not perform any
action on the infected file.
-
First action is Clean but cleaning was unsuccessful. Second
action is Pass so OfficeScan did
not perform any action on the infected file.
-
Passed a potential security risk
This scan result only displays when
OfficeScan detects "probable virus/malware"
during Manual Scan, Scheduled Scan, and Scan Now. Refer to the following
page on the
Trend Micro online
Virus Encyclopedia for information about probable virus/malware
and how to submit suspicious files to
Trend Micro for analysis.
-
Unable to clean or quarantine the file
Clean
is the first action. Quarantine is the second action, and both actions were
unsuccessful.
-
Unable to clean or delete the file
Clean
is the first action. Delete is the second action, and both actions
were unsuccessful.
-
Unable to clean or rename the file
Clean
is the first action. Rename is the second action, and both actions were
unsuccessful.
-
Unable to quarantine the
file/Unable to rename the file
Explanation 1
The
infected file may be locked by another application, is executing,
or is on a CD. OfficeScan will
quarantine/rename the file after the application releases the file
or after it has been executed.
Solution
For infected
files on a CD, consider not using the CD as the virus may infect
other computers on the network.
Explanation 2
The infected
file is in the Temporary Internet Files folder of the client computer.
Since the computer downloads files while you are browsing, the web
browser may have locked the infected file. When the web browser releases
the file, OfficeScan will quarantine/rename
the file.
Solution: None
-
Unable to delete the file
Explanation
1
The infected file may be contained in a compressed file
and the Clean/Delete infected files within compressed
files setting in is disabled.
Solution
Enable
the Clean/Delete infected files within compressed files option. When
enabled, OfficeScan decompresses
a compressed file, cleans/deletes infected files within the compressed
file, and then re-compresses the file.
![Note](resources/note.png) |
Note
Enabling this
setting may increase computer resource usage during scanning and
scanning may take longer to complete.
|
Explanation
2
The infected file may be locked by another application,
is executing, or is on a CD. OfficeScan will
delete the file after the application releases the file or after
it has been executed.
Solution
For infected files on
a CD, consider not using the CD as the virus may infect other computers
on the network.
Explanation 3
The infected file is in
the Temporary Internet Files folder of the OfficeScan client computer.
Since the computer downloads files while you are browsing, the web
browser may have locked the infected file. When the web browser
releases the file, OfficeScan will
delete the file.
Solution: None
-
Unable to send the quarantined file to the designated
quarantine folder
Although OfficeScan successfully
quarantined a file in the \Suspect folder of
the OfficeScan client computer,
it cannot send the file to the designated quarantine directory.
Solution
Determine
which scan type (Manual Scan, Real-time Scan, Scheduled Scan, or
Scan Now) detected the virus/malware and then check the quarantine
directory specified in > tab.
If
the quarantine directory is on the OfficeScan server
computer or is on another OfficeScan server
computer:
-
Check if the client can connect to the server.
-
If you use URL as the quarantine directory format:
-
Ensure
that the computer name you specify after "http://" is correct.
-
Check the size of the infected file. If it exceeds the maximum
file size specified in , adjust the setting
to accommodate the file. You may also perform other actions such
as deleting the file.
-
Check the size of the quarantine directory folder and determine whether
it has exceeded the folder capacity specified in . Adjust the folder
capacity or manually delete files in the quarantine directory.
-
If you use UNC path, ensure that the quarantine directory
folder is shared to the group "Everyone" and that you assign read
and write permission to this group. Also check if the quarantine
directory folder exists and if the UNC path is correct.
If
the quarantine directory is on another computer on the network (You can
only use UNC path for this scenario):
-
Check if the OfficeScan client can connect
to the computer.
-
Ensure that the quarantine directory folder is shared to
the group "Everyone" and that you assign read and write permission
to this group.
-
Check if the quarantine directory folder exists.
-
Check if the UNC path is correct.
If the
quarantine directory is on a different directory on the OfficeScan client computer (you
can only use absolute path for this scenario), check if the quarantine
directory folder exists.
-
Unable to clean the file
Explanation 1
The
infected file may be contained in a compressed file and the Clean/Delete
infected files within compressed files setting in is disabled.
Solution
Enable
the Clean/Delete infected files within compressed files option. When
enabled, OfficeScan decompresses
a compressed file, cleans/deletes infected files within the compressed
file, and then re-compresses the file.
![Note](resources/note.png) |
Note
Enabling this
setting may increase computer resource usage during scanning and
scanning may take longer to complete.
|
Explanation
2
The infected file is in the Temporary Internet Files folder
of the OfficeScan client computer.
Since the computer downloads files while you are browsing, the web
browser may have locked the infected file. When the web browser
releases the file, OfficeScan will
clean the file.
Solution: None
Explanation 3