Viewing Spyware/Grayware Logs Parent topic

The OfficeScan client generates logs when it detects spyware and grayware and sends the logs to the server.

Procedure

  1. Navigate to one of the following:
    • LogsNetworked Computer LogsSecurity Risks
    • Networked ComputersClient Management
  2. In the client tree, click the root domain icon (icon_root-21.bmp) to include all clients or select specific domains or clients.
  3. Click LogsSpyware/Grayware Logs or View LogsSpyware/Grayware Logs.
  4. Specify the log criteria and then click Display Logs.
  5. View logs. Logs contain the following information:
    • Date and time of spyware/grayware detection
    • Affected computer
    • Spyware/Grayware name
    • Scan type that detected the spyware/grayware
    • Details about the spyware/grayware scan results (if scan action was performed successfully or not). See Spyware/Grayware Scan Results for details.
    • IP address
    • MAC address
    • Log details (Click View to see the details.)
  6. Add spyware/grayware you consider harmless to the spyware/grayware approved list.
  7. To save logs to a comma-separated value (CSV) file, click Export to CSV. Open the file or save it to a specific location.
    The CSV file contains the following information:
    • All information in the logs
    • User name logged on to the computer at the time of detection