Rolling Back Components for OfficeScan Clients Parent topic

Rollback refers to reverting to the previous version of the Virus Pattern, Smart Scan Agent Pattern, and Virus Scan Engine. If these components do not function properly, roll them back to their previous versions. OfficeScan retains the current and the previous versions of the Virus Scan Engine, and the last five versions of the Virus Pattern and Smart Scan Agent Pattern.
Note
Note
Only the above-mentioned components can be rolled back.
OfficeScan uses different scan engines for clients running 32-bit and 64-bit platforms. You need to roll back these scan engines separately. The rollback procedure for all types of scan engines is the same.

Procedure

  1. Navigate to Updates → Rollback
  2. Click Synchronize with Server under the appropriate section.
    1. In the client tree that displays, click the root domain icon (icon_root-20.bmp) to include all clients or select specific domains or clients.
    2. Click Rollback.
    3. Click View Update Logs to check the result or Back to return to the Rollback screen.
  3. If an older version pattern file exists on the server, click Rollback Server and Client Versions to roll back the pattern file for both the OfficeScan client and the server.