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Client Status
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Description
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Visual Hint
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Client connection with
the OfficeScan server
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Online clients are connected
to the OfficeScan server. The server
can initiate tasks and deploy settings to these clients
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The icon contains a symbol resembling a heartbeat.
 The background color is a shade of
blue or red, depending on the status of the Real-time Scan Service.
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Offline clients are disconnected
from the OfficeScan server. The server
cannot manage these clients.
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The icon contains a symbol resembling the loss
of a heartbeat.
 The background color
is a shade of blue or red, depending on the status of the Real-time Scan
Service.
It is possible for a client to
become offline even if it is connected to the network. For details
about this issue, see An OfficeScan Client is
Connected to the Network but Appears Offline.
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Roaming clients may or
may not be able to communicate with the OfficeScan server.
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The icon contains the desktop and signal symbols.
 The background color is a shade of
blue or red, depending on the status of the Real-time Scan Service.
For
details about roaming clients,
see OfficeScan
Client Roaming Privilege.
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Availability of smart protection sources
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Smart protection sources include
Smart Protection Servers and Trend Micro Smart Protection Network.
Conventional
scan clients connect
to smart protection sources for web reputation queries.
Smart
scan clients connect
to smart protection sources for scan and web reputation queries.
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The icon includes a check mark if a smart protection
source is available.
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The icon includes a progress bar if no smart protection
source is available and the client is
attempting to establish connection with the sources.
 For details about this issue, see Smart Protection Sources are Unavailable.
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For conventional scan clients, no check
mark or progress bar appears if web reputation has been disabled
on the client.
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Real-time Scan Service status
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OfficeScan uses
the Real-time Scan Service not only for Real-time Scan, but also
for Manual Scan and Scheduled Scan.
The service must be functional
or the client becomes vulnerable
to security risks.
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The entire icon is shaded blue if the Real-time
Scan Service is functional. Two shades of blue are used to indicate
the client’s scan method.
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The entire icon is shaded red if the Real-time Scan
Service has been disabled or is not functional.
Two shades
of red are used to indicate the client’s
scan method.
For
details about this issue, see Real-time Scan Service Has Been Disabled or is Not Functional.
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Real-time Scan status
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Real-time Scan provides proactive
protection by scanning files for security risks as they are created, modified,
or retrieved.
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There are no visual hints if Real-time Scan
is enabled.
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The entire icon is surrounded by a red circle and
contains a red diagonal line if Real-time Scan is disabled.
 For details about this issue, see:
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Pattern update status
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Clients must update the
pattern regularly to protect the client from
the latest threats.
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There are no visual hints if the pattern
is up-to-date or is slightly out-of-date.
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The icon includes an exclamation mark if
the pattern is severely outdated. This means that the pattern been
not been updated for a while.
 For
details on how to update clients, see OfficeScan
Client Updates.
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