OfficeScan Client Icons Parent topic

The OfficeScan client icon in the system tray provide visual hints that indicate the current status of the OfficeScan client and prompt users to perform certain actions. At any given time, the icon will show a combination of the following visual hints.

OfficeScan client Status as Indicated in the OfficeScan client Icon

Client Status
Description
Visual Hint
Client connection with the OfficeScan server
Online clients are connected to the OfficeScan server. The server can initiate tasks and deploy settings to these clients
The icon contains a symbol resembling a heartbeat.
icon_online-2.gif
The background color is a shade of blue or red, depending on the status of the Real-time Scan Service.
Offline clients are disconnected from the OfficeScan server. The server cannot manage these clients.
The icon contains a symbol resembling the loss of a heartbeat.
icon_offline-2.gif
The background color is a shade of blue or red, depending on the status of the Real-time Scan Service.
It is possible for a client to become offline even if it is connected to the network. For details about this issue, see An OfficeScan Client is Connected to the Network but Appears Offline.
Roaming clients may or may not be able to communicate with the OfficeScan server.
The icon contains the desktop and signal symbols.
icon_roaming-2.gif
The background color is a shade of blue or red, depending on the status of the Real-time Scan Service.
For details about roaming clients, see OfficeScan Client Roaming Privilege.
Availability of smart protection sources
Smart protection sources include Smart Protection Servers and Trend Micro Smart Protection Network.
Conventional scan clients connect to smart protection sources for web reputation queries.
Smart scan clients connect to smart protection sources for scan and web reputation queries.
The icon includes a check mark if a smart protection source is available.
icon_spsconnect-2.gif
The icon includes a progress bar if no smart protection source is available and the client is attempting to establish connection with the sources.
icon_spsconnectno-2.gif
For details about this issue, see Smart Protection Sources are Unavailable.
For conventional scan clients, no check mark or progress bar appears if web reputation has been disabled on the client.
Real-time Scan Service status
OfficeScan uses the Real-time Scan Service not only for Real-time Scan, but also for Manual Scan and Scheduled Scan.
The service must be functional or the client becomes vulnerable to security risks.
The entire icon is shaded blue if the Real-time Scan Service is functional. Two shades of blue are used to indicate the client’s scan method.
  • For conventional scan:
    icon_rtss-2.gif
  • For smart scan:
    icon_rtss2-2.gif
The entire icon is shaded red if the Real-time Scan Service has been disabled or is not functional.
Two shades of red are used to indicate the client’s scan method.
  • For conventional scan:
    icon_rtssno-2.gif
  • For smart scan:
    icon_rtssno2-2.gif
Real-time Scan status
Real-time Scan provides proactive protection by scanning files for security risks as they are created, modified, or retrieved.
There are no visual hints if Real-time Scan is enabled.
The entire icon is surrounded by a red circle and contains a red diagonal line if Real-time Scan is disabled.
icon_rtsno-2.gif
For details about this issue, see:
Pattern update status
Clients must update the pattern regularly to protect the client from the latest threats.
There are no visual hints if the pattern is up-to-date or is slightly out-of-date.
The icon includes an exclamation mark if the pattern is severely outdated. This means that the pattern been not been updated for a while.
icon_patternno-2.gif
For details on how to update clients, see OfficeScan Client Updates.