Spyware/Grayware Scan Results Parent topic

The following scan results display in the spyware/grayware logs:
  • Successful, No Action Required
    This is the first level result if the scan action was successful. The second level result can be any of the following:
    • Cleaned: OfficeScan terminated processes or deleted registries, files, cookies and shortcuts.
    • Access denied: OfficeScan denied access (copy, open) to the detected spyware/grayware components.
  • Further Action Required
    This is the first level result if the scan action was unsuccessful. The second level results will have at least one of the following messages:
    • Passed: OfficeScan did not perform any action but logged the spyware/grayware detection for assessment.
      Solution: Add spyware/grayware that you consider safe to the spyware/grayware approved list.
    • Spyware/Grayware unsafe to clean: This message displays if the Spyware Scan Engine attempts to clean any single folder and the following criteria are met:
      • Items to clean exceed 250MB.
      • The operating system uses the files in the folder. The folder may also be necessary for normal system operation.
      • The folder is a root directory (such as C: or F:)
      Solution: Contact your support provider for assistance.
    • Spyware/Grayware scan stopped manually. Please perform a complete scan: A user stopped scanning before it was completed.
      Solution: Run a Manual Scan and wait for the scan to finish.
    • Spyware/Grayware cleaned, restart required. Please restart the computer: OfficeScan cleaned spyware/grayware components but a computer restart is required to complete the task.
      Solution: Restart the computer immediately.
    • Spyware/Grayware cannot be cleaned: Spyware/Grayware was detected on a CD-ROM or network drive. OfficeScan cannot clean spyware/grayware detected on these locations.
      Solution: Manually remove the infected file.
    • Spyware/Grayware scan result unidentified. Please contact Trend Micro technical support: A new version of the Spyware Scan Engine provides a new scan result that OfficeScan has not been configured to handle.
      Solution: Contact your support provider for help in determining the new scan result.