Switching from Conventional Scan to Smart Scan Parent topic

If you are switching clients from conventional scan to smart scan, ensure that you have set up Smart Protection Services. For details, see Setting Up Smart Protection Services.
The following table provides other considerations when switching to smart scan:

Considerations When Switching to Smart Scan

Consideration
Details
Unavailable features and functions
Smart scan clients cannot report Smart Scan Pattern and Smart Scan Agent Pattern information to the Policy Server.
Product license
To use smart scan, ensure that you have activated the licenses for the following services and that the licenses are not expired:
  • Antivirus
  • Web Reputation and Anti-spyware
OfficeScan server
Ensure that clients can connect to the OfficeScan server. Only online clients will be notified to switch to smart scan. Offline clients get notified when they become online. Roaming clients are notified when they become online or, if the client has scheduled update privileges, when scheduled update runs.
Also verify that the OfficeScan server has the latest components because smart scan clients need to download the Smart Scan Agent Pattern from the server. To update components, see OfficeScan Server Updates.
Number of clients to switch
Switching a relatively small number of clients at a time allows efficient use of OfficeScan server resources. The OfficeScan server can perform other critical tasks while clients change their scan methods.
Timing
When switching to smart scan for the first time, clients need to download the full version of the Smart Scan Agent Pattern from the OfficeScan server. The Smart Scan Pattern is only used by smart scan clients.
Consider switching during off-peak hours to ensure the download process finishes within a short amount of time. Also consider switching when no client is scheduled to update from the server. Also temporarily disable "Update Now" on clients and re-enable it after the clients have switched to smart scan.
Client tree settings
Scan method is a granular setting that can be set on the root, domain, or individual client level. When switching to smart scan, you can:
  • Create a new client tree domain and assign smart scan as its scan method. Any client you move to this domain will use smart scan. When you move the client, enable the setting Apply settings of new domain to selected clients.
  • Select a domain and configure it to use smart scan. Conventional scan clients belonging to the domain will switch to smart scan.
  • Select one or several conventional scan clients from a domain and then switch them to smart scan.
Note
Note
Any changes to the domain’s scan method overrides the scan method you have configured for individual clients.
IPv6 support
Smart scan clients send scan queries to smart protection sources.
A pure IPv6 smart scan client cannot send queries directly to pure IPv4 sources, such as:
  • Smart Protection Server 2.0 (integrated or standalone)
    Note
    Note
    IPv6 support for Smart Protection Server starts in version 2.5.
  • Trend Micro Smart Protection Network
Similarly, a pure IPv4 smart scan client cannot send queries to pure IPv6 Smart Protection Servers.
A dual-stack proxy server that can convert IP addresses, such as DeleGate, is required to allow smart scan clients to connect to the sources.