Procedure

1. Modify product.ini in <Server installation folder>\PCCSRV\CmAgent as follows:
   [Debug]

   debugmode = 3

   debuglevel= 3

   debugtype = 0

   debugsize = 10000

   debuglog = C:\CMAgent_debug.log
2. Restart the OfficeScan Control Manager Agent service from Microsoft Management Console.
3. Check CMAgent_debug.log in C:\.