Use ActiveAction

Different types of virus/malware require different scan actions. Customizing scan actions requires knowledge about virus/malware and can be a tedious task. OfficeScan uses ActiveAction to counter these issues.

ActiveAction is a set of pre-configured scan actions for viruses/malware. If you are not familiar with scan actions or if you are not sure which scan action is suitable for a certain type of virus/malware, Trend Micro recommends using ActiveAction.

Using ActiveAction provides the following benefits:

ActiveAction uses scan actions that are recommended by Trend Micro. You do not have to spend time configuring the scan actions.
Virus writers constantly change the way virus/malware attack computers. ActiveAction settings are updated to protect against the latest threats and the latest methods of virus/malware attacks.

Note

ActiveAction is not available for spyware/grayware scan.

The following table illustrates how ActiveAction handles each type of virus/malware:

Trend Micro Recommended Scan Actions Against Viruses and Malware

Virus/Malware Type	Real-time Scan		Manual Scan/Scheduled Scan/Scan Now
Virus/Malware Type	First Action	Second Action	First Action	Second Action
Joke program	Quarantine	Delete	Quarantine	Delete
Trojan horse program	Quarantine	Delete	Quarantine	Delete
Virus	Clean	Quarantine	Clean	Quarantine
Test virus	Deny Access	N/A	N/A	N/A
Packer	Quarantine	N/A	Quarantine	N/A
Others	Clean	Quarantine	Clean	Quarantine
Probable virus/malware	Deny Access or user-configured action	N/A	Pass or user-configured action	N/A

For probable virus/malware, the default action is "Deny Access" during Real-time Scan and "Pass" during Manual Scan, Scheduled Scan, and Scan Now. If these are not your preferred actions, you can change them to Quarantine, Delete, or Rename.

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