A Client-side Agent Cannot be Launched if the Automatic Configuration Script Setting on Internet Explorer Redirects to a Proxy Server Parent topic

Client Plug-in Manager (CNTAosMgr.exe) is unable to launch a client-side agent because the agent launch command redirects to a proxy server. This problem only occurs if the proxy setting redirects the user's HTTP traffic to 127.0.0.1.
To resolve this issue, use a well-defined proxy server policy. For example, do not reroute HTTP traffic to 127.0.0.1.
If you need to use the proxy configuration that controls the 127.0.0.1 HTTP requests, perform the following tasks.

Procedure

  1. Configure OfficeScan firewall settings on the OfficeScan web console.
    Note
    Note
    Perform this step only if you enables the OfficeScan firewall on OfficeScan clients.
    1. On the web console, go to Networked Computers → Firewall → Policies and click Edit Exception Template.
    2. On the Edit Exception Template screen, click Add.
    3. Use the following information:
      • Name: Your preferred name
      • Action: Allow network traffic
      • Direction: Inbound
      • Protocol: TCP
      • Port(s): Any port number between 5000 and 49151
    4. IP address(es): Select Single IP address and specify your proxy server's IP address (recommended) or select All IP addresses.
    5. Click Save.
    6. Back on the Edit Exception Template screen, click Save and Apply to Existing Policies.
    7. Go to Networked Computers → Firewall → Profiles and click Assign Profile to Clients.
      If there is no firewall profile, create one by clicking Add. Use the following settings:
      • Name: Your preferred name
      • Description: Your preferred description
      • Policy: All Access Policy
      After saving the new profile, click Assign Profile to Clients.
  2. Modify the ofcscan.ini file.
    1. Open the ofcscan.ini file in <Server installation folder> using a text editor.
    2. Search for [Global Setting] and add FWPortNum=21212 to the next line. Change "21212" to the port number you specified in step c above.
      For example:
      [Global Setting]
      FWPortNum=5000
    3. Save the file.
  3. On the web console, go to Networked Computers → Global Client Settings and click Save.