An Error in the System, Update Module, or Plug-in Manager Program occurred and the Error Message Provides a Certain Error Code Parent topic

Plug-In Manager displays any of the following error codes in an error message. If you are unable to troubleshoot a problem after referring to the solutions provided in the table below, please contact your support provider.

Plug-In Manager Error Codes

Error Code
Message, Cause, and Solution
001
An error in the Plug-In Manager program occurred.
The Plug-In Manager update module does not respond when querying the progress of an update task. The module or command handler may not have been not initialized.
Restart the OfficeScan Plug-In Manager service and perform the task again.
002
A system error occurred.
The Plug-In Manager update module is unable to open the registry key SOFTWARE\TrendMicro\OfficeScan\service\AoS because it may have been deleted.
Perform the following steps:
  1. Open Registry Editor and navigate to HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\OfficeScan\ service\AoS\OSCE_Addon_Service_CompList_Version. Reset the value to 1.0.1000.
  2. Restart the OfficeScan Plug-In Manager service.
  3. Download/Uninstall the plug-in program.
028
An update error occurred.
Possible causes:
  • Plug-In Manager update module was unable to download a plug-in program. Verify that the network connection is functional, and then try again.
  • Plug-In Manager update module cannot install the plug-in program because the AU patch agent has returned an error. The AU patch agent is the program that launches installation of new plug-in programs. For the exact cause of the error, check the ActiveUpdate module debug log "TmuDump.txt" in \PCCSRV\Web\Service\AU_Data\AU_Log.
Perform the following steps:
  1. Open Registry Editor and navigate to HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\OfficeScan\ service\AoS\OSCE_Addon_Service_CompList_Version. Reset the value to 1.0.1000.
  2. Delete the plug-in program registry key HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\OfficeScan\ service\AoS\OSCE_ADDON_xxxx.
  3. Restart the OfficeScan Plug-In Manager service.
  4. Download and install the plug-in program.
170
A system error occurred.
Plug-In Manager update module cannot process an incoming operation because it is currently handling another operation.
Perform the task at a later time.
202
An error in the Plug-In Manager program occurred.
The Plug-In Manager program cannot handle the task being executed on the Web console.
Refresh the Web console or upgrade Plug-In Manager if an upgrade to the program is available.
203
An error in the Plug-In Manager program occurred.
The Plug-In Manager program encountered an interprocess communication (IPC) error when attempting to communicate with Plug-In Manager backend services.
Restart the OfficeScan Plug-In Manager service and perform the task again.
Other error codes
A system error occurred.
When downloading a new plug-in program, Plug-In Manager checks the plug-in program list from the ActiveUpdate server. Plug-In Manager was unable to obtain the list.
Perform the following steps:
  1. Open Registry Editor and navigate to HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\OfficeScan\ service\AoS\OSCE_Addon_Service_CompList_Version. Reset the value to 1.0.1000.
  2. Restart the OfficeScan Plug-In Manager service.
  3. Download and install the plug-in program.