Pure IPv6 OfficeScan Client Limitations Parent topic

The following table lists the limitations when the OfficeScan client only has an IPv6 address.

Pure IPv6 OfficeScan client Limitations

Item
Limitation
Parent OfficeScan server
Pure IPv6 OfficeScan clients cannot be managed by a pure IPv4 OfficeScan server.
Updates
A pure IPv6 OfficeScan client cannot update from pure IPv4 update sources, such as:
  • Trend Micro ActiveUpdate Server
  • A pure IPv4 OfficeScan server
  • A pure IPv4 Update Agent
  • Any pure IPv4 custom update source
Scan queries, web reputation queries, and Smart Feedback
A pure IPv6 OfficeScan client cannot send queries to smart protection sources, such as:
  • Smart Protection Server 2.0 (integrated or standalone)
    Note
    Note
    IPv6 support for Smart Protection Server starts in version 2.5.
  • Trend Micro Smart Protection Network (also for Smart Feedback)
Software safety
Pure IPv6 OfficeScan clients cannot connect to the Trend Micro-hosted Certified Safe Software Service.
Plug-in solutions
Pure IPv6 OfficeScan clients cannot install plug-in solutions because none of the plug-in solutions support IPv6.
Programs
Pure IPv6 OfficeScan clients cannot install the following programs because they do not support IPv6:
  • Cisco Trust Agent
  • Check Point SecureClient Support
Proxy connection
A pure IPv6 OfficeScan client cannot connect through a pure IPv4 proxy server.
Most of these limitations can be overcome by setting up a dual-stack proxy server that can convert between IPv4 and IPv6 addresses (such as DeleGate). Position the proxy server between the OfficeScan clients and the entities to which they connect.