OfficeScan Client Update Process Parent topic

Note
Note
This topic discusses the update process for OfficeScan clients. The update process for Update Agents is discussed in Customized Update Sources for Update Agents.
After you have set up and saved the customized update source list, the update process proceeds as follows:
  1. An OfficeScan client updates from the first source on the list.
  2. If unable to update from the first source, the OfficeScan client updates from the second source, and so on.
  3. If unable to update from all sources, the OfficeScan client checks the following settings on the Update Source screen:

    Additional Settings for Custom Update Sources

    Setting
    Description
    Update Agents update components, domain settings, and client programs and hot fixes, only from the OfficeScan server
    If this setting is enabled, Update Agents update directly from the OfficeScan server and disregard the Customized Update Source List.
    If disabled, Update Agents apply the customized update source settings configured for normal clients.
    Clients update the following items from the OfficeScan server if all customized sources are unavailable or not found: Components
    If this setting is enabled, the client updates components from the OfficeScan server.
    If disabled, the client then tries connecting directly to the Trend Micro ActiveUpdate server if any of the following is true:
    • In Networked Computers → Client Management, click Settings → Privileges and Other Settings → Other Settings (tab) → Update Settings, the option Clients download updates from the Trend Micro ActiveUpdate Server is enabled.
    • The ActiveUpdate server is not included in the Customized Update Source List.
    Note
    Note
    Only components can be updated from the ActiveUpdate server. Domain settings, programs and hot fixes can only be downloaded from the OfficeScan server or Update Agents. You can speed up the update process by configuring clients to only download pattern files from the ActiveUpdate server. For more information, see ActiveUpdate Server as the OfficeScan Client Update Source.
    Clients update the following items from the OfficeScan server if all customized sources are unavailable or not found: Domain settings
    If this setting is enabled, the client updates domain-level settings from the OfficeScan server.
    Clients update the following items from the OfficeScan server if all customized sources are unavailable or not found: Client programs and hot fixes
    If this setting enabled, the client updates programs and hot fixes from the OfficeScan server.
  4. If unable to update from all possible sources, the client quits the update process.