Configuring Scheduled OfficeScan Client Updates with NAT Parent topic

The following issues may arise if the local network uses NAT:
  • OfficeScan clients appear offline on the web console.
  • The OfficeScan server is not able to successfully notify clients of updates and configuration changes.
Work around these issues by deploying updated components and configuration files from the server to the OfficeScan client with a scheduled update as described below.

Procedure

  • Before installing the OfficeScan client on client computers:
    1. Configure the client update schedule in the Schedule-based Update section of Updates → Networked Computers → Automatic Update.
    2. Grant clients the privilege to enable scheduled update in Networked Computers → Client Management, click Settings → Privileges and Other Settings → Privileges (tab) → Component Update Privileges.
  • If OfficeScan clients already exist on client computers:
    1. Grant clients the privilege to perform "Update Now" in Networked Computers → Client Management, click Settings → Privileges and Other Settings → Privileges (tab) → Component Update Privileges.
    2. Instruct users to manually update components on the client computer (by right-clicking the OfficeScan client icon in the system tray and clicking "Update Now") to obtain the updated configuration settings.
When OfficeScan clients update, they will receive both the updated components and the configuration files.