Certified Safe Software Service Parent topic

The Certified Safe Software Service queries Trend Micro datacenters to verify the safety of a program detected by either Malware Behavior Blocking or Event Monitoring. Enable Certified Safe Software Service to reduce the likelihood of false positive detections.
Note
Note
Ensure that OfficeScan clients have the correct proxy settings (for details, see OfficeScan Client Proxy Settings) before enabling Certified Safe Software Service. Incorrect proxy settings, along with an intermittent Internet connection, can result in delays or failure to receive a response from Trend Micro datacenters, causing monitored programs to appear unresponsive.
In addition, pure IPv6 OfficeScan clients cannot query directly from Trend Micro datacenters. A dual-stack proxy server that can convert IP addresses, such as DeleGate, is required to allow the OfficeScan clients to connect to the Trend Micro datacenters.