NoteEnsure that OfficeScan clients have
the correct proxy settings (for details, see OfficeScan
Client Proxy Settings) before enabling Certified Safe Software Service. Incorrect proxy
settings, along with an intermittent Internet connection, can result
in delays or failure to receive a response from Trend Micro datacenters,
causing monitored programs to appear unresponsive.
In addition,
pure IPv6 OfficeScan clients cannot
query directly from Trend Micro datacenters.
A dual-stack proxy server that can convert IP addresses, such as
DeleGate, is required to allow the OfficeScan clients to
connect to the Trend Micro datacenters.
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