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Standard Update Source for OfficeScan Clients

The OfficeScan server is the standard update source for clients.

If the OfficeScan server is unreachable, clients will not have a backup source and will therefore remain outdated. To update clients that cannot reach the OfficeScan server, Trend Micro recommends using Client Packager. Use this tool to create a package with the latest components available on the server and then run the package on clients.

  1. Select Standard update source (update from OfficeScan server).

  2. Click Notify All Clients.

Client Update Process

If you configure clients to update directly from the OfficeScan server, the update process proceeds as follows:

  1. The client obtains updates from the OfficeScan server.

  2. If unable to update from the OfficeScan server, the client tries connecting directly to the Trend Micro ActiveUpdate server if the option Clients download updates from the Trend Micro ActiveUpdate Server is enabled in Networked Computers > Client Management > Settings > Privileges and Other Settings > Other Settings tab > Update Settings.

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