instmigot
When you install the OfficeScan client, the installation program checks for any Trend Micro or third-party endpoint security software installed on the target computer. The installation program can automatically uninstall the software and replace it with the OfficeScan client.
For a list of endpoint security software that OfficeScan automatically uninstalls, open the following files in <Server installation folder>\PCCSRV\Admin. Open these files using a text editor such as Notepad.
tmuninst.ptn
tmuninst_as.ptn
If the software on the target computer is not included in the list, manually uninstall it first. Depending on the uninstallation process of the software, the computer may or may not need to restart after uninstallation.
If automatic client migration is successful but a user encounters problems with the OfficeScan client right after installation, restart the computer.
If the OfficeScan installation program proceeded to install the OfficeScan client but was unable to uninstall the other security software, there will be conflicts between the two software. Uninstall both software, and then install the OfficeScan client using any of the installation methods discussed in Installation Methods.
See also: