osrvdbg

Server Debug Logs Using LogServer.exe

Use LogServer.exe to collect debug logs for the following:

• OfficeScan server basic logs

• Trend Micro Vulnerability Scanner

• Active Directory integration logs

• Client grouping logs

• Security compliance logs

• Role-based administration

• Smart scan

• Policy Server

To enable debug logging:

1. Log on to the web console.

2. On the banner of the web console, click the first "c" in "OfficeScan".

3. Specify debug log settings.

4. Click Save.

5. Check the log file (ofcdebug.log) in the default location: <Server installation folder>\PCCSRV\Log.

To disable debug logging:

1. Log on to the web console.

2. On the banner of the web console, click the first "c" in "OfficeScan".

3. Clear Enable debug log.

4. Click Save.

To enable debug logging for server installation and upgrade:

Enable debug logging before performing the following tasks:

• Uninstall and then install the server again.

• Upgrade OfficeScan to a new version.

• Perform remote installation/upgrade (Debug logging is enabled on the computer where you launched Setup and not on the remote computer.)

Perform the following steps:

1. Copy the LogServer folder located in <Server installation folder>\PCCSRV\Private to C:\.

2. Create a file named ofcdebug.ini with the following content:

[debug]

debuglevel=9

debuglog=c:\LogServer\ofcdebug.log

debugLevel_new=D

debugSplitSize=10485760

debugSplitPeriod=12

debugRemoveAfterSplit=1

3. Save ofcdebug.ini to C:\LogServer.

4. Perform the appropriate task (that is, uninstall/reinstall the server, upgrade to a new server version, or perform remote installation/upgrade).

5. Check ofcdebug.log in C:\LogServer.