clinactive

Inactive Clients

When you use the client uninstallation program to remove the client program from a computer, the program automatically notifies the server. When the server receives this notification, it removes the client icon in the client tree to show that the client does not exist anymore.

However, if you use other methods to remove the client, such as reformatting the computer hard drive or deleting the client files manually, OfficeScan will not be aware of the removal and it will display the client as inactive. If a user unloads or disables the client for an extended period of time, the server also displays the client as inactive.

To have the client tree display active clients only, configure OfficeScan to automatically remove inactive clients from the client tree.

To automatically remove inactive clients:

• Administration > Inactive Clients

1. Select Enable automatic removal of inactive clients.

2. Select how many days should pass before OfficeScan considers a client inactive.

3. Click Save.

See also:

• Uninstalling the Client