Client Icons

The client icon in the system tray provide visual hints that indicate the current status of the client and prompt users to perform certain actions. At any given time, the icon will show a combination of the following visual hints.

Client Status	Description	Visual Hint
Client connection with the OfficeScan server	Online clients are connected to the OfficeScan server. The server can initiate tasks and deploy settings to these clients	The icon contains a symbol resembling a heartbeat. The background color is a shade of blue or red, depending on the status of the Real-time Scan Service.
	Offline clients are disconnected from the OfficeScan server. The server cannot manage these clients.	The icon contains a symbol resembling the loss of a heartbeat. The background color is a shade of blue or red, depending on the status of the Real-time Scan Service. It is possible for a client to become offline even if it is connected to the network. For details about this issue, see A Client is Connected to the Network but Appears Offline.
	Roaming clients may or may not be able to communicate with the OfficeScan server.	The icon contains the desktop and signal symbols. The background color is a shade of blue or red, depending on the status of the Real-time Scan Service. For details about roaming clients, see Client Roaming Privilege.
Availability of smart protection sources	Smart protection sources include Smart Protection Servers and Trend Micro Smart Protection Network. Conventional scan clients connect to smart protection sources for web reputation queries. Smart scan clients connect to smart protection sources for scan and web reputation queries.	The icon includes a check mark if a smart protection source is available.
		The icon includes a progress bar if no smart protection source is available and the client is attempting to establish connection with the sources. For details about this issue, see Smart Protection Sources are Unavailable.
		For conventional scan clients, no check mark or progress bar appears if web reputation has been disabled on the client.
Real-time Scan Service status	OfficeScan uses the Real-time Scan Service not only for Real-time Scan, but also for Manual Scan and Scheduled Scan. The service must be functional or the endpoint becomes vulnerable to security risks.	The entire icon is shaded blue if the Real-time Scan Service is functional. Two shades of blue are used to indicate the client’s scan method. For conventional scan: For smart scan:
Real-time Scan Service status		The entire icon is shaded red if the Real-time Scan Service has been disabled or is not functional. Two shades of red are used to indicate the client’s scan method. For conventional scan: For smart scan: For details about this issue, see Real-time Scan Service Has Been Disabled or is Not Functional.
Real-time Scan status	Real-time Scan provides proactive protection by scanning files for security risks as they are created, modified, or retrieved.	There are no visual hints if Real-time Scan is enabled.
Real-time Scan status		The entire icon is surrounded by a red circle and contains a red diagonal line if Real-time Scan is disabled. For details about this issue, see: Real-time Scan was Disabled Real-time Scan was Disabled and Client is in Roaming Mode
Pattern update status	Clients must update the pattern regularly to protect the endpoint from the latest threats.	There are no visual hints if the pattern is up-to-date or is slightly out-of-date.
Pattern update status		The icon includes an exclamation mark if the pattern is severely outdated. This means that the pattern been not been updated for a while. For details on how to update clients, see OfficeScan Client Updates.

Smart Scan Icons

Conventional Scan Icons

Icon	Connection with OfficeScan Server	Web Reputation Services Provided by Smart Protection Sources	Real-time Scan Service	Real-time Scan	Virus Pattern
	Online	Available	Functional	Enabled	Up-to-date or slightly outdated
	Online	Unavailable, reconnecting to sources	Functional	Enabled	Up-to-date or slightly outdated
	Online	Available	Functional	Enabled	Severely outdated
	Online	Unavailable, reconnecting to sources	Functional	Enabled	Severely outdated
	Online	Available	Functional	Disabled	Up-to-date or slightly outdated
	Online	Unavailable, reconnecting to sources	Functional	Disabled	Up-to-date or slightly outdated
	Online	Available	Functional	Disabled	Severely outdated
	Online	Unavailable, reconnecting to sources	Functional	Disabled	Severely outdated
	Online	Available	Disabled or not functional	Disabled or not functional	Up-to-date or slightly outdated
	Online	Unavailable, reconnecting to sources	Disabled or not functional	Disabled or not functional	Up-to-date or slightly outdated
	Online	Available	Disabled or not functional	Disabled or not functional	Severely outdated
	Online	Unavailable, reconnecting to sources	Disabled or not functional	Disabled or not functional	Severely outdated
	Offline	Available	Functional	Enabled	Up-to-date or slightly outdated
	Offline	Unavailable, reconnecting to sources	Functional	Enabled	Up-to-date or slightly outdated
	Offline	Available	Functional	Enabled	Severely outdated
	Offline	Unavailable, reconnecting to sources	Functional	Enabled	Severely outdated
	Offline	Available	Functional	Disabled	Up-to-date or slightly outdated
	Offline	Unavailable, reconnecting to sources	Functional	Disabled	Up-to-date or slightly outdated
	Offline	Available	Functional	Disabled	Severely outdated
	Offline	Unavailable, reconnecting to sources	Functional	Disabled	Severely outdated
	Offline	Available	Disabled or not functional	Disabled or not functional	Up-to-date or slightly outdated
	Offline	Unavailable, reconnecting to sources	Disabled or not functional	Disabled or not functional	Up-to-date or slightly outdated
	Offline	Available	Disabled or not functional	Disabled or not functional	Severely outdated
	Offline	Unavailable, reconnecting to sources	Disabled or not functional	Disabled or not functional	Severely outdated
	Roaming	Available	Functional	Enabled	Up-to-date or slightly outdated
	Roaming	Unavailable, reconnecting to sources	Functional	Enabled	Up-to-date or slightly outdated
	Roaming	Available	Functional	Enabled	Severely outdated
	Roaming	Unavailable, reconnecting to sources	Functional	Enabled	Severely outdated
	Roaming	Available	Functional	Disabled	Up-to-date or slightly outdated
	Roaming	Unavailable, reconnecting to sources	Functional	Disabled	Up-to-date or slightly outdated
	Roaming	Available	Functional	Disabled	Severely outdated
	Roaming	Unavailable, reconnecting to sources	Functional	Disabled	Severely outdated
	Roaming	Available	Disabled or not functional	Disabled or not functional	Up-to-date or slightly outdated
	Roaming	Unavailable, reconnecting to sources	Disabled or not functional	Disabled or not functional	Up-to-date or slightly outdated
	Roaming	Available	Disabled or not functional	Disabled or not functional	Severely outdated
	Roaming	Unavailable, reconnecting to sources	Disabled or not functional	Disabled or not functional	Severely outdated
	Online	Not applicable (Web reputation feature disabled on client)	Functional	Enabled	Up-to-date or slightly outdated
	Online	Not applicable (Web reputation feature disabled on client)	Functional	Enabled	Severely outdated
	Online	Not applicable (Web reputation feature disabled on client)	Functional	Disabled	Up-to-date or slightly outdated
	Online	Not applicable (Web reputation feature disabled on client)	Functional	Disabled	Severely outdated
	Online	Not applicable (Web reputation feature disabled on client)	Disabled or not functional	Disabled or not functional	Up-to-date or slightly outdated
	Online	Not applicable (Web reputation feature disabled on client)	Disabled or not functional	Disabled or not functional	Severely outdated
	Offline	Not applicable (Web reputation feature disabled on client)	Functional	Enabled	Up-to-date or slightly outdated
	Offline	Not applicable (Web reputation feature disabled on client)	Functional	Enabled	Severely outdated
	Offline	Not applicable (Web reputation feature disabled on client)	Functional	Disabled	Up-to-date or slightly outdated
	Offline	Not applicable (Web reputation feature disabled on client)	Functional	Disabled	Severely outdated
	Offline	Not applicable (Web reputation feature disabled on client)	Disabled or not functional	Disabled or not functional	Up-to-date or slightly outdated
	Offline	Not applicable (Web reputation feature disabled on client)	Disabled or not functional	Disabled or not functional	Severely outdated
	Roaming	Not applicable (Web reputation feature disabled on client)	Functional	Enabled	Up-to-date or slightly outdated
	Roaming	Not applicable (Web reputation feature disabled on client)	Functional	Enabled	Severely outdated
	Roaming	Not applicable (Web reputation feature disabled on client)	Functional	Disabled	Up-to-date or slightly outdated
	Roaming	Not applicable (Web reputation feature disabled on client)	Functional	Disabled	Severely outdated
	Roaming	Not applicable (Web reputation feature disabled on client)	Disabled or not functional	Disabled or not functional	Up-to-date or slightly outdated
	Roaming	Not applicable (Web reputation feature disabled on client)	Disabled or not functional	Disabled or not functional	Severely outdated