Client Connection with Servers

Icons on the client computer’s system tray indicate the client’s connection status with the OfficeScan server and a Smart Protection Server (if the client uses Smart Scan).

Users need to take action when the icon indicates any of the following conditions:

See Required Actions for steps that users can take when any of these conditions arise.

Online Clients

Online clients maintain a continuous connection with the server. The OfficeScan server can initiate tasks and deploy settings to these clients.

Icon	Description
Conventional Scan
	All components are up-to-date and services work properly.
	The pattern file has not been updated for a while. Real-time Scan is enabled.
	The pattern file has not been updated for a while. Real-time Scan is enabled. The client can connect to the Smart Protection Server hosting the Web Reputation Service.
	The pattern file has not been updated for a while. Real-time Scan is enabled. The client cannot connect to the Smart Protection Server hosting the Web Reputation Service.
	Real-time Scan is disabled.
	The pattern file has not been updated for a while. Real-time Scan is disabled.
	The pattern file has not been updated for a while. Real-time Scan is disabled. The client can connect to the Smart Protection Server hosting the Web Reputation Service.
	The pattern file has not been updated for a while. Real-time Scan is disabled. The client cannot connect to the Smart Protection Server hosting the Web Reputation Service.
	Real-time Scan Service was stopped.
	The pattern file has not been updated for a while. Real-time Scan Service was stopped.
	The pattern file has not been updated for a while. Real-time Scan Service was stopped. The client can connect to the Smart Protection Server hosting the Web Reputation Service.
	The pattern file has not been updated for a while. Real-time Scan Service was stopped. The client cannot connect to the Smart Protection Server hosting the Web Reputation Service.
Smart Scan
	The client can connect to a Smart Protection Server and/or the Smart Protection Network. All services work properly.
	The client can connect to a Smart Protection Server and/or the Smart Protection Network. Real-time Scan is disabled.
	The client can connect to a Smart Protection Server and/or the Smart Protection Network. Real-time Scan Service was stopped.
	The client cannot connect to a Smart Protection Server and/or the Smart Protection Network. Real-time Scan is enabled.
	The client cannot connect to a Smart Protection Server and/or the Smart Protection Network. Real-time Scan is disabled.
	The client cannot connect to a Smart Protection Server and/or the Smart Protection Network. Real-time Scan Service was stopped.

Offline Clients

Offline clients are disconnected from the server. The OfficeScan server cannot manage these clients.

Roaming Clients

Roaming clients can update components from the OfficeScan server but cannot send logs to the OfficeScan server. The OfficeScan server also cannot initiate tasks and deploy client settings to roaming clients. Depending on various factors such as a client computer's location or network connection status, a roaming client may or may not be able to communicate with the OfficeScan server.

Users with the roaming privilege may enable roaming mode when OfficeScan server intervention (such as server-initiated scanning) prevents them from fulfilling a task, such as when doing a presentation. Roaming clients with an Internet connection can still update components if configured to get updates from an Update Agent or the Trend Micro ActiveUpdate server.

Assign roaming privileges to clients that lose connection with the OfficeScan server for an extended period of time. To assign the privilege, go to Networked Computers > Client Management > Settings > Privileges and Other Settings > Privileges tab.

Icon	Description
Conventional Scan
	Real-time Scan is enabled.
	The pattern file has not been updated for a while. Real-time Scan is enabled.
	The pattern file has not been updated for a while. Real-time Scan is enabled. The client can connect to the Smart Protection Server hosting the Web Reputation Service.
	The pattern file has not been updated for a while. Real-time Scan is enabled. The client cannot connect to the Smart Protection Server hosting the Web Reputation Service.
	Real-time Scan is disabled.
	The pattern file has not been updated for a while. Real-time Scan is disabled.
	The pattern file has not been updated for a while. Real-time Scan is disabled. The client can connect to the Smart Protection Server hosting the Web Reputation Service.
	The pattern file has not been updated for a while. Real-time Scan is disabled. The client cannot connect to the Smart Protection Server hosting the Web Reputation Service.
	Real-time Scan Service was stopped.
	The pattern file has not been updated for a while. Real-time Scan Service was stopped.
	The pattern file has not been updated for a while. Real-time Scan Service was stopped The client can connect to the Smart Protection Server hosting the Web Reputation Services.
	The pattern file has not been updated for a while. Real-time Scan Service was stopped The client cannot connect to the Smart Protection Server hosting the Web Reputation Services.
Smart Scan
	The client can connect to a Smart Protection Server and/or the Smart Protection Network. Real-time Scan is enabled.
	The client can connect to a Smart Protection Server and/or the Smart Protection Network. Real-time Scan is disabled.
	The client can connect to a Smart Protection Server and/or the Smart Protection Network. Real-time Scan Service was stopped.
	The client cannot connect to a Smart Protection Server and/or the Smart Protection Network. Real-time Scan is disabled.
	The client cannot connect to a Smart Protection Server and/or the Smart Protection Network. Real-time Scan is disabled.
	The client cannot connect to a Smart Protection Server and/or the Smart Protection Network. Real-time Scan Service was stopped.