System Tray Icons

The OfficeScan system tray icon changes to reflect the status of your OfficeScan client. The following information displays when you point your cursor to the icon:

Online Client Icons

Online clients maintain a continuous connection with the OfficeScan server. The OfficeScan server can initiate tasks and deploy settings to these clients.

Icon	Description
Conventional Scan
	All components are up-to-date and services work properly.
	The pattern file has not been updated for a while. Real-time Scan is enabled.
	The pattern file has not been updated for a while. Real-time Scan is enabled. The client can connect to the Smart Protection Server hosting the Web Reputation Service.
	The pattern file has not been updated for a while. Real-time Scan is enabled. The client cannot connect to the Smart Protection Server hosting the Web Reputation Service.
	Real-time Scan is disabled.
	The pattern file has not been updated for a while. Real-time Scan is disabled.
	The pattern file has not been updated for a while. Real-time Scan is disabled. The client can connect to the Smart Protection Server hosting the Web Reputation Service.
	The pattern file has not been updated for a while. Real-time Scan is disabled. The client cannot connect to the Smart Protection Server hosting the Web Reputation Service.
	Real-time Scan Service was stopped.
	The pattern file has not been updated for a while. Real-time Scan Service was stopped.
	The pattern file has not been updated for a while. Real-time Scan Service was stopped. The client can connect to the Smart Protection Server hosting the Web Reputation Service.
	The pattern file has not been updated for a while. Real-time Scan Service was stopped. The client cannot connect to the Smart Protection Server hosting the Web Reputation Service.
Smart Scan
	The client can connect to a Smart Protection Server and/or the Smart Protection Network. All services work properly.
	The client can connect to a Smart Protection Server and/or the Smart Protection Network. Real-time Scan is disabled.
	The client can connect to a Smart Protection Server and/or the Smart Protection Network. Real-time Scan Service was stopped.
	The client cannot connect to a Smart Protection Server and/or the Smart Protection Network. Real-time Scan is enabled.
	The client cannot connect to a Smart Protection Server and/or the Smart Protection Network. Real-time Scan is disabled.
	The client cannot connect to a Smart Protection Server and/or the Smart Protection Network. Real-time Scan Service was stopped.

Offline Client Icons

Offline clients are disconnected from the server. The OfficeScan server cannot manage these clients.

Icon	Description
	Real-time Scan is enabled.
	The pattern file has not been updated for a while. Real-time Scan is enabled.
	The pattern file has not been updated for a while. Real-time Scan is enabled. The client can connect to the Smart Protection Server hosting the Web Reputation Service.
	The pattern file has not been updated for a while. Real-time Scan is enabled. The client cannot connect to the Smart Protection Server hosting the Web Reputation Service.
	Real-time Scan is disabled.
	The pattern file has not been updated for a while. Real-time Scan is disabled.
	The pattern file has not been updated for a while. Real-time Scan is disabled. The client can connect to the Smart Protection Server hosting the Web Reputation Service.
	The pattern file has not been updated for a while. Real-time Scan is disabled. The client cannot connect to the Smart Protection Server hosting the Web Reputation Service.
	Real-time Scan Service was stopped.
	The pattern file has not been updated for a while. Real-time Scan Service was stopped.
	The pattern file has not been updated for a while. Real-time Scan Service was stopped. The client can connect to the Smart Protection Server hosting the Web Reputation Service.
	The pattern file has not been updated for a while. Real-time Scan Service was stopped. The client cannot connect to the Smart Protection Server hosting the Web Reputation Service.
Smart Scan
	The client can connect to a Smart Protection Server and/or the Smart Protection Network. Real-time Scan is enabled.
	The client can connect to a Smart Protection Server and/or the Smart Protection Network. Real-time Scan is disabled.
	The client can connect to a Smart Protection Server and/or the Smart Protection Network. Real-time Scan Service was stopped.
	The client cannot connect to a Smart Protection Server and/or the Smart Protection Network.
	The client cannot connect to a Smart Protection Server and/or the Smart Protection Network. Real-time Scan is disabled.
	The client cannot connect to a Smart Protection Server and/or the Smart Protection Network. Real-time Scan Service was stopped.

Roaming Client Icons

Roaming clients cannot update components from, nor send logs to, the OfficeScan server. The OfficeScan server also cannot initiate tasks and deploy client settings to roaming clients. Depending on various factors such as a client computer's location or network connection status, a roaming client may or may not be able to communicate with the OfficeScan server.

If you have the roaming privilege, you can enable roaming mode when OfficeScan server intervention (such as server-initiated scanning) prevents you from fulfilling a task, such as when doing a presentation. A roaming client with an Internet connection can still update components if configured to get updates from an Update Agent (an OfficeScan client designated as an update source) or the Trend Micro ActiveUpdate server.

Icon	Description
	Real-time Scan is enabled.
	The pattern file has not been updated for a while. Real-time Scan is enabled.
	The pattern file has not been updated for a while. Real-time Scan is enabled. The client can connect to the Smart Protection Server hosting the Web Reputation Service.
	The pattern file has not been updated for a while. Real-time Scan is enabled. The client cannot connect to the Smart Protection Server hosting the Web Reputation Service.
	Real-time Scan is disabled.
	The pattern file has not been updated for a while. Real-time Scan is disabled.
	The pattern file has not been updated for a while. Real-time Scan is disabled. The client can connect to the Smart Protection Server hosting the Web Reputation Service.
	The pattern file has not been updated for a while. Real-time Scan is disabled. The client cannot connect to the Smart Protection Server hosting the Web Reputation Service.
	Real-time Scan Service was stopped.
	The pattern file has not been updated for a while. Real-time Scan Service was stopped.
	The pattern file has not been updated for a while. Real-time Scan Service was stopped The client can connect to the Smart Protection Server hosting the Web Reputation Services.
	The pattern file has not been updated for a while. Real-time Scan Service was stopped The client cannot connect to the Smart Protection Server hosting the Web Reputation Services.
Smart Scan
	The client can connect to a Smart Protection Server and/or the Smart Protection Network. Real-time Scan is enabled.
	The client can connect to a Smart Protection Server and/or the Smart Protection Network. Real-time Scan is disabled.
	The client can connect to a Smart Protection Server and/or the Smart Protection Network. Real-time Scan Service was stopped.
	The client cannot connect to a Smart Protection Server and/or the Smart Protection Network.
	The client cannot connect to a Smart Protection Server and/or the Smart Protection Network. Real-time Scan is disabled.
	The client cannot connect to a Smart Protection Server and/or the Smart Protection Network. Real-time Scan Service was stopped.

Scan Method	Information Displayed
Conventional scan	The connection status with the OfficeScan server (online, offline, or roaming) The versions of the Virus Pattern and Virus Scan Engine. "Outdated" appears at the end of the line to prompt you to update these components immediately. The versions of the Virus Cleanup Template and Virus Cleanup Engine. "Outdated" appears at the end of the line to prompt you to update these components immediately. If Real-time Scan is disabled If the Real-time Scan service was stopped Note: OfficeScan uses the Real-time Scan Service not only for Real-time Scan, but also for Manual Scan and Scheduled Scan. This means that if Real-time Scan Service stops, your computer becomes unprotected. The icon's color changes to red if Real-time Scan stops running.
Smart scan	The connection status with the OfficeScan server (online, offline, or roaming) The connection status with a Smart Protection Server