Client_Connection_with_Servers

Client Connection with Servers

Icons on the client computer’s system tray indicate the client’s connection status with the OfficeScan server and a Smart Scan Server (if the client uses Smart Scan).

Users need to take action when the icon indicates any of the following conditions:

• Pattern has not been updated for a while.

• Real-time Scan is disabled.

• Real-time Scan service was stopped. OfficeScan uses the Real-time Scan Service not only for Real-time Scan, but also for Manual Scan and Scheduled Scan. This means that if the Real-time Scan service stops, the client computer becomes unprotected.

• A smart scan client is not connected to any Smart Scan Server.

See Required Actions for steps that users can take when any of these conditions arise.

Online Clients

Online clients maintain a continuous connection with the server. The OfficeScan server can initiate tasks and deploy settings to these clients.

Offline Clients

Offline clients are disconnected from the server. The OfficeScan server cannot manage these clients.

Roaming Clients

Roaming clients cannot update components from, nor send logs to, the OfficeScan server. The OfficeScan server also cannot initiate tasks and deploy client settings to roaming clients. Depending on various factors such as a client computer's location or network connection status, a roaming client may or may not be able to communicate with the OfficeScan server.

Users with the roaming privilege may enable roaming mode when OfficeScan server intervention (such as server-initiated scanning) prevents them from fulfilling a task, such as when doing a presentation. Roaming clients with an Internet connection can still update components if configured to get updates from an Update Agent or the Trend Micro ActiveUpdate server.

Assign roaming privileges to clients that lose connection with the OfficeScan server for an extended period of time. To assign the privilege, go to Networked Computers > Client Management > Settings > Privileges and Other Settings > Privileges tab.

Updates to roaming clients occur only on the following occasions:

• When the client user performs manual update

• When you set an automatic update deployment that includes roaming clients

• When you grant clients the privilege to enable scheduled update

For more information on how to update clients, see Client Update.