The first level result is Successful, no action required. The second level results are as follows:
OfficeScan terminated processes or deleted registries, files, cookies and shortcuts.
OfficeScan did not perform any action but logged the spyware/grayware detection for assessment.
OfficeScan denied access (copy, open) to the detected spyware/grayware components.
The first level result is "Further action required". The second level results will have at least one of the following messages:
Spyware/Grayware unsafe to clean
This message displays if the Spyware Scan Engine attempts to clean any single folder and the following criteria are met:
Items to clean exceed 250MB.
The operating system uses the files in the folder. The folder may also be necessary for normal system operation.
The folder is a root directory (such as C: or F:)
Solution: Contact your support provider for assistance.
Spyware/Grayware scan stopped manually. Please perform a complete scan.
A user stopped scanning before it was completed.
Solution: Run a Manual Scan and wait for the scan to finish.
Spyware/Grayware cleaned, restart required. Please restart the computer.
OfficeScan cleaned spyware/grayware components but a computer restart is required to complete the task.
Solution: Restart the computer immediately.
Spyware/Grayware cannot be cleaned.
Spyware/Grayware was detected on a CD-ROM or network drive. OfficeScan cannot clean spyware/grayware detected on these locations.
Solution: Manually remove the infected file.
Spyware/Grayware scan result unidentified. Please contact Trend Micro technical support.
A new version of the Spyware Scan Engine provides a new scan result that OfficeScan has not been configured to handle.
Solution: Contact your support provider for help in determining the new scan result.