OfficeScan Service Restart

OfficeScan restarts client services that stopped responding unexpectedly and were not stopped by a normal system process.

Configure the following settings to enable client services to restart:

Automatically Restart an OfficeScan Client Service if the Service Stops

OfficeScan restarts the following services:

• OfficeScan NT Listener (tmlisten.exe): Receives commands and notifications from the OfficeScan server and facilitates communication from the client to the server

• OfficeScanNT RealTime Scan (ntrtscan.exe): Performs Real-time, Scheduled, and Manual scan on OfficeScan clients

• OfficeScan NT Proxy Service (TmProxy.exe): Scans network traffic before passing it to the target application.

Restart the Service After __ Minutes

When a service stops, OfficeScan waits a certain number of minutes before restarting the service.

If the First Attempt to Restart the Service Fails, Retry __ Times

Specify the maximum retry attempts for restarting a service. Manually restart a service if it remains stopped after the maximum retry attempts.

Reset the Restart Failure Count After __ Hours

If a service remains stopped after exhausting the maximum retry attempts, OfficeScan waits a certain number of hours to reset the failure count. If a service remains stopped after the number of hours elapses, OfficeScan restarts the service.

See also:

• Client Self-protection

• Global Client Settings