Proxy Authentication Window Does Not Appear

If the proxy authentication window no longer appears after installing IWSVA, check the following:

• Check that you can connect to the Internet through IWSVA.
   

• Check that you have LDAP support enabled.

1. From the main IWSVA menu, click Administration > IWSVA Configuration > User Identification | User Identification.

2. The setting User/group name authentication must be selected.

• Confirm that your LDAP connection is OK.

1. Confirm that the LDAP information entered for each field is correct.

2. Click Test LDAP Connection to see if it returns a success message.

3. If referral chasing is enabled, click Test LDAP Connection of the primary referral server and the secondary referral server (if configured) to see if either returns a success message.

• Note: The clock/time on LDAP and the IWSVA servers must be identical, or at least close. Trend Micro recommends that you use Time/Clock synchronization software too keep the machines in synch.

See also:

• Securing the LDAP Connection

• Test LDAP Settings

• Technical Support