Procedure

1. Navigate to Mail Areas & Queues → Query.
   The Quarantine tab displays by default.
2. Click the Deferred tab.
3. Under Criteria, configure the following:
   • Search: Select the scanner that scanned the message.
   • Dates: Select a date and time range.
4. Specify values for the following:
   • Sender
   • Recipient(s)
   • Message ID
   • Reason
5. Click Display Log. The results appear at the bottom of the screen showing the timestamp, sender, recipient, the reason for deferring the message, the host (or device), and the next retry time.
6. To change the display, do any of the following:
   • To sort the table, click any of the column headings (except reason).
   • If too many items appear on the list, click the arrow buttons on top of the list to move to the next page or select the desired page to view from the drop-down list.
   • To change the number of items that appears in the list at a time, select a new display value from the drop-down list at the bottom of the table.
7. To view details about any postponed message, click the Timestamp for the item. The message and all of its details appears.
8. To resend any message, click the check box next to it in the query result table, and then click Retry.
9. To delete any message, click the check box next to it in the query result table, and then click Delete.
10. To delete any message and send a non-delivery report (NDR) message, click the check box next to the message in the query result table, and then click Delete with NDR.